A: CARES V1 Training will follow an immersive learning approach to create a comprehensive learning experience to support all CARES V1 user groups. Introductory and foundational CWS-CARES training will begin with on-demand, self-directed, learning for end-users that follows end-to-end child welfare workflows directly within the CWS-CARES system. Instructor-led training (ILT) will expand learning by building upon the foundational training with a focus on cross-functional and complex areas, and individual skill building. This will be followed by Post Go-live support training, including Command Center, coaching (over-the-shoulder) with superusers, and some in-app text help. Training may also include the following:
•    Make-up training 
•    Refresher training
•    Administrative training
•    Back-end administrator training for each county

A: CWS-CARES will analyze user needs to identify the training activities and resources required to support these technical users.

A: Here are the major training activities planned for CWS-CARES: 
•    Self-directed Training for end-users: Up to 40 hours of self-paced training completed prior to Instructor-led Training (ILT)
•    Train the Trainers (TTT): Early 2026
•    Instructor-led Training (ILT) for end-users: Approximately 12 weeks prior to Go-live
•    Post Go-Live support for end-users: To include superusers, coaching, and command center

A: CWS-CARES will provide training for the CWS-CARES system using a hybrid training approach. The CWS-CARES V1 hybrid training approach supports the delivery of training to all 121 Implementation Organizations (Orgs). In alignment with the County Welfare Directors Association (CWDA), Tribal Consultation, and the CARES project, this hybrid approach facilitates a partnership across the Regional Training Academies, Juvenile Probation, Organizations, and the CARES project training team to deliver training statewide. CalSAWS will provide training for the changes in CalSAWS for external users.

A: For Child Welfare Services/Case Management System (CWS/CMS) training, Counties can utilize their Regional Training Academy (RTA) for various on-boarding training materials. In addition, the State shares policies and guidance to Counties and Tribes via Division 31 Regulations and current All County Letters (ACLs) and All County Information Notices (ACINs).

A: At this time, dedicated mobile functionality within an app is not planned until at least Version 2. The app will be fully web accessible on mobile devices but will still rely on a data connection.  

A: Child Welfare Services-California Automated Response and Reporting System (CWS-CARES) V1 Hybrid Training Approach: The hybrid training approach for CARES V1 is a partnership across organizations/teams, including the Regional Training Academies (RTAs), Organizations (Orgs.), and the CARES Implementation and Training vendor. This hybrid approach leverages the benefits of each training organization/team and can be adjusted to meet the needs of each Org, providing an optimal training delivery approach.