Frequently Asked Questions
Training
Q: For onboarding and training new staff, does the California Department of Social Services (CDSS) have existing Policy Documentation and Training materials that counties can leverage for trainings?
A: For Child Welfare Services/Case Management System (CWS/CMS) training, Counties can utilize their Regional Training Academy (RTA) for various on-boarding training materials. In addition, the State shares policies and guidance to Counties and Tribes via Division 31 Regulations and current All County Letters (ACLs) and All County Information Notices (ACINs).
Q: Will social workers be able to access the Child Welfare Services-California Automated Response and Engagement System (CWS-CARES) in client’s homes using their mobile devices?
A: At this time, dedicated mobile functionality within an app is not planned until at least Version 2. The app will be fully web accessible on mobile devices but will still rely on a data connection.
Q: What is the definition of the term "Hybrid Approach" for the Child Welfare Services-California Automated Response and Reporting System (CWS-CARES) V1 training?
A: Child Welfare Services-California Automated Response and Reporting System (CWS-CARES) V1 Hybrid Training Approach: The hybrid training approach for CARES V1 is a partnership across organizations/teams, including the Regional Training Academies (RTAs), Organizations (Orgs.), and the CARES Implementation and Training vendor. This hybrid approach leverages the benefits of each training organization/team and can be adjusted to meet the needs of each Org, providing an optimal training delivery approach.