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CDT Service Desk Bulletin – Windows Monthly Patching
ALL SPOCs, Technical Contacts and CAD Contacts: The California Department of Technology (CDT) has scheduled monthly Microsoft security patching. The patching begins on Friday, July 17, 2026, at 6:00 PM and concludes on Saturday, July 18, 2026, at 1:00 AM. The activity may cause interruptions to the Business Objects (BO) servers within the pat...
End-date of Inactive CWS/CMS User Logins for CWS-CARES Readiness – UPDATE
All SPOCs and Technical Contacts: June 9, 2026 UPDATE: The automated process to end-date inactive CWS/CMS user accounts will not run in June or July. The reports will resume in August, tentatively planned for August 3, 2026. An additional update will be issued after the new reports are run and prepared for review. ______________________...
CWS-CARES Weekly Digest - June 8, 2026
CARES SPOCs, Implementation Coordinators, OCM Coordinators, County Leadership, Tribe Leadership, Probation Leadership, and State Leadership: Please note that while a Weekly Digest was not originally scheduled for this week in observance of Memorial Day, we received last-minute communications that warranted distribution. We appreciate your con...
CWS-CARES Production Simulation Launch Timeframe
CARES SPOCs, Technical Contacts, Implementation Coordinators, OCM Coordinators, County Leadership, Tribe Leadership, Probation Leadership, and State Leadership: We are writing to provide an important update regarding the upcoming launch of the CWS-CARES Production Simulation (Prod Sim) environment, which was previously scheduled for June 8, 2...
CWS-CARES Role Based Training Curriculum – June 3, 2026
CARES SPOCs, Technical Contacts, Implementation Coordinators, OCM Coordinators, Training Coordinators, County Leadership, Tribe Leadership, Probation Leadership, and State Leadership: Following our May 22, 2026, update regarding the CWS-CARES Training Strategy, we are sharing two attachments detailing the CWS-CARES Version 1 (CARES V1) Role B...
CWS-CARES Weekly Digest - June 1, 2026
CARES SPOCs, Implementation Coordinators, OCM Coordinators, County Leadership, Tribe Leadership, Probation Leadership, and State Leadership: In this Weekly Digest: CWS-CARES Training Strategy: Progress Update & Next Steps  The May 2026 Progress and Engagement Summary is Now Available   CWS-CARES Stakeholder Briefing #7 Recap | R...
CARES-Live Scheduled Maintenance - May 28, 2026 | 6PM - 9PM
All SPOCs and Technical Contacts: The CARES-Live team has scheduled monthly Infrastructure maintenance for Thursday, May 28, 2026, from 6:00 PM to 9:00 PM. During this scheduled maintenance, the CARES-Live team will deploy infrastructure updates, remove CANS duplicate records, and apply security patches that have no impact on the CARES-Live a...
CWS-CARES Production Simulation Schedule Adjustment & Converted Data Kickoff Rescheduling
CARES SPOCs, Implementation Coordinators, OCM Coordinators, County Leadership, Tribe Leadership, Probation Leadership, and State Leadership: We are providing an important update regarding an adjustment to the CWS-CARES Production Simulation schedule and kickoff for access to converted data.   During our final technical setup and validation...
Issue Discovered with CWS/CMS Release 9.6.1 - UPDATE
All SPOCs and Technical Contacts: May 20, 2026 UPDATE: IBM has developed and successfully tested a fix to resolve the issue introduced with Release R9.6.1. IBM will implement CWS/CMS R9.6.2 on Thursday, May 21, 2026, at 6:00 PM. There is no outage associated with this release. IBM expects the R9.6.2 MSI file to be available in the afternoon o...
Major Update: CWS-CARES Providing Vendor Resources for County Forms Development
CARES SPOCs, Implementation Coordinators, OCM Coordinators, County Leadership, and State Leadership: We recognize that forms development has been a significant concern for counties, so we are excited to share a major update that will drastically reduce county time building forms and ease the pressure on county teams.   The CWS-CARES projec...