CARES SPOCs, Implementation Coordinators, OCM Coordinators, County Leadership, Tribe Leadership, Probation Leadership, and State Leadership:
Please note that while a Weekly Digest was not originally scheduled for this week in observance of Memorial Day, we received last-minute communications that warranted distribution. We appreciate your continued attention and flexibility.
In this Weekly Digest:
- CWS-CARES Role Based Training Curriculum
- Now Available: CWS-CARES Communication Effectiveness Survey #3 Results Summary
- Coming Soon Enhanced CWDS Frequently Asked Questions (FAQs)
- Registration Now Open for CWS-CARES Stakeholder Briefing #8
- CWS-CARES Functionality Spotlight: June 8, 2026
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CWS-CARES Role Based Training Curriculum
Following the May 22, 2026 update on the CWS-CARES Training Strategy, Customer Relations distributed a communication on June 3, 2026 sharing the CWS-CARES Version 1 (CARES V1) Role Based Training Curriculum and next steps. The communication includes:
- The Instructor-Led Training (ILT) curriculum for county, state, and specialized program staff
- A Self-Paced Learning Release Plan for Salesforce Enablement training in the Production Simulation environment
- An update on Biweekly Implementation Meetings
Action Required: To prepare for Train-the-Trainer (TTT) beginning June 15, ensure trainers and Super Users understand the schedule and remind staff to complete foundational Salesforce Enablement training prior to attending TTT sessions.
For full details, refer to the email sent by Customer Relations on Tuesday, June 3, 2026 at 5:17 PM with the subject: CWS-CARES Role Based Training Curriculum – June 3, 2026.
Please contact OTSICWDSTraining@otsi.ca.gov with any questions regarding the curriculum or scheduling, or Customer Relations at CWS_CustRel@otsi.ca.gov with any general questions.
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Now Available: CWS-CARES Communication Effectiveness Survey #3 Results Summary
The results of the third annual CWS-CARES Communication Effectiveness Survey are now available. Conducted March 9 to April 3, 2026, this confidential survey assessed how well CWS-CARES communications are informing and supporting key stakeholders and identified opportunities for improvement.
The results summary includes:
- Survey demographics and response rates across 58 counties
- Weighted average scores for communication helpfulness across key CWS-CARES channels, including the Weekly Digest, CWS-CARES Explorer, and Progress & Engagement Summary
- Current sentiment responses across six categories, including clear and useful communications, confidence on project timeline, and concerns and feedback acknowledged
- Average sentiment trends across all three surveys from 2024 to 2026
- Contributing factors to sentiment trends and recommended action plans for improvement
To view the full results, please see the attached file titled "CWS-CARES Communication Effectiveness Survey #3 - Results Summary - April 2006.”
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Coming Soon Enhanced CWDS Frequently Asked Questions (FAQs)
The CWS-CARES Project is preparing to update the Frequently Asked Questions (FAQs) on the CWDS website to make it easier for organizations to find the information they need in one centralized location.
We heard that CWS-CARES information can be difficult to track when questions and responses are shared across multiple meetings, forums, and communications channels. To help address this, the updated FAQ webpage will include hundreds of new questions and answers, improved categories aligned with CWS-CARES Project areas, and meeting tags to help you identify where topics were discussed.
We will share an update in a future CWS-CARES Weekly Digest when these enhancements are available on the CWDS website.
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Registration Now Open for CWS-CARES Stakeholder Briefing #8
We encourage you to attend the next CWS-CARES Stakeholder Briefing on Wednesday, June 24, 2026! Register now at: CWS-CARES Stakeholder Briefing #8 | Registration. Note: A separate calendar invitation will not be sent by the CWS-CARES Project. Please manually add the .ics attachment in the registration confirmation email to your calendar.
All stakeholders impacted by the changes to CWS-CARES are welcome to attend, ask questions, and hear updates from Project leadership. The full agenda for the June 2026 Stakeholder Briefing is available to view on the CWS-CARES Stakeholder Briefing #8 | Registration page. Updates will include:
- Project Status Update
- Preparing for Production Simulation
- Production Simulation Demo
- Training
- Organizational Change Management (OCM)
Thank you for participating in our Stakeholder Briefing webinar series! We hope to see you on June 24, 2026 to continue the conversation on the upcoming transition to CWS-CARES.
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CWS-CARES Functionality Spotlight: June 8, 2026
This week, the CWS-CARES Functionality Spotlight features the CWS-CARES Frequently Asked Question (FAQ) of the Week.
June 8, 2026 FAQ of the Week:
Q: Will converted documents from CWS/CMS to CWS-CARES be in the same format they were originally saved in, or will they be converted to a standard format?
A: Yes, documents converted from CWS/CMS to CWS-CARES will retain their original file formats. The conversion process preserves the document format as stored in CWS/CMS rather than converting documents into a standardized format.
To view all of the CWS-CARES FAQs, please visit the CWDS website: CWS-CARES FAQs | CWDS Website.
Have a question? Send it to Customer Relations at CWS_CustRel@otsi.ca.gov and we will be happy to help.
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Share Your Feedback and Subscribe
Thank you for following our progress! Share your feedback on this CWS-CARES Weekly Digest here: CWS-CARES Weekly Digest Feedback Form. Subscribe to future issues here: CWS-CARES Weekly Digest Subscription Form.
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Action Required: We request that all CWS-CARES Single Point of Contacts (SPOCs) and Implementation Coordinators coordinate and distribute the CWS-CARES Weekly Digest to all staff impacted by CWS-CARES, at their discretion.