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ALL SPOCs and Technical Contacts: The California Department of Technology (CDT) has reported a higher level Verizon network outage impacting network access to several counties. The CWDS office has received reports of routers being either down or having slower processing times. There is currently no estimated time of resolution. Additional ...

CARES SPOCs, Technical Contacts, Implementation Coordinators, OCM Coordinators, County Leadership, Tribe Leadership, Probation Leadership, and State Leadership: This is the August 3rd update regarding CWS-CARES Technical Environments and additional updates as we track toward our CWS-CARES Version 1 Go-Live on October 26, 2026. We are provi...

All SPOCs, Technical Contacts and CAD/Business Objects contacts The CWDS Infrastructure team have scheduled the SSL Certificate update on the CAD/Business Objects (BO) servers. https://cwscadweb.int.osi.ca.gov  The upgrade window is scheduled for Wednesday, 08/05/2026 beginning at 07:00 PM and concluding at 8:00 PM. CAD Business Objects (B...

All SPOCs and Technical Contacts in Sutter County: The California Department of Technology (CDT) has scheduled maintenance on Wednesday, August 5, 2026, beginning at 12:00 AM (Midnight) and concluding at 6:00 AM. Users at the listed site will experience downtime within the 6 hour window during the AT&T maintenance window. ---------------...

CARES SPOCs, CARES Technical Contacts, Implementation Coordinators, OCM Coordinators, County Leadership, Tribe Leadership, Probation Leadership, and State Leadership: In this Weekly Digest: General Registration Now Open for Stakeholder Briefing #10   Coming August 24, 2026: The CWS-CARES Pop-Up Shop #3  Implementation ...

All SPOCs and Technical Contacts: This issue in SCR 8993 in some scenarios is  affecting the Completion Due Date displayed on the Referral Summary page in CWS/CMS. Expected Behavior is the due date should be calculated as the earlier of: 30 days from the first completed, in-person investigation contact that includes the Referral Vict...

External Systems Data Conversion Counties: Binti Counties (CARES 105 Testers), San Luis Obispo, Contra Costa As mentioned on July 28th, the External System Data Conversion Mapping Validation Tips document is now available. This guide has step-by-step instructions and screenshots for finding Placement records in CWS-CARES validation environmen...

Child Welfare leadership, Probation leadership, CWS-CARES Points of Contact: SPOCs, Implementation Coordinators, OCM Coordinators, specific CWDA staff related to child welfare, Probation SPOCs, Cal Academies List, CPOC, FFPSA, CalSAWS We are informing you of an ongoing Salesforce incident impacting several CWS-CARES environments, including:  ...

To: Co-Existent County SPOCs and Technical Contacts: June 30, 2026 UPDATE: Issue Summary: Microsoft Word Documents Failing to Open in CWS/CMS Issue: In certain scenarios, Microsoft Word documents would not open when accessed through the CWS/CMS application. Root Cause Analysis (RCA) During routine patch validation testing, it was ident...

CARES SPOCs, Technical Contacts, Training Contacts, Implementation Coordinators, Training Coordinators, OCM Coordinators, County Leadership, Tribe Leadership, Probation Leadership, and State Leadership: We are pleased to introduce the new CWS-CARES On-Demand Learning (Enablement) Dashboards. Designed to provide visibility into training progre...