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CARES-Live Scheduled Outage - July 11, 2026 | 5AM - 1PM
CARES-Live Scheduled Outage
All SPOCs and Technical Contacts:
In support of the CWS/CMS Release 9.8 deployment scheduled for Saturday, July 11, 2026, from 5:00 AM to 1:00 PM, the CARES-Live application will also not be available during this CWS/CMS scheduled deployment.
Action Required
If users experience any issues with CARES-Live, ...
Upcoming CWS-CARES Prod Sim Onboarding Notification
CARES SPOCs, CARES Technical Contacts, Implementation Coordinators, OCM Coordinators, County Leadership, Tribe Leadership, Probation Leadership, and State Leadership:
Following up on our July 6th CWS-CARES Prod Sim update, we are adding all users to the CWS-CARES Prod Sim environment (CARES100) this month. This ensures staff have enough time ...
CWS/CMS: CDT Service Desk Bulletin - SAFE Cloud Service Scheduled Maintenance - July 25, 2026 | 8PM - 2AM
ALL SPOCs, Technical Contacts and CAD Contacts:
The California Department of Technology (CDT) has scheduled maintenance of the SAFE Cloud service. The maintenance begins on Saturday, July 25, 2026, at 8:00 PM and concludes on Sunday, July 26, 2026, at 2:00 AM. The activity will cause interruptions in the SAFE Cloud service. Some Business Obje...
CWS/CMS Release 9.8 and Interim Release 9.8.0 (3-Day Reminder) Bulletin
Release 9.8 and Interim Release 9.8.0 will be implemented on Saturday, July 11, 2026.
The application outage begins on Saturday, July 11, 2026, at 5:00 AM and will continue until approximately 1:00 PM. Users will not be able to access the CWS/CMS application during this period. All application updates will be applied during this outage and shou...
CWS-CARES Weekly Digest - July 7, 2026
This communication was sent to CARES SPOCs, Implementation Coordinators, OCM Coordinators, County Leadership, Tribe Leadership, Probation Leadership, and State Leadership:
July 7, 2026
CWS-CARES Weekly Digest
In this Weekly Digest :
CWS-CARES Train-the-Trainer (TTT) Schedule Update
CARES Explorer June 2026 Issue Now Available
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Understanding Organizational Change Management (OCM) and Business Process Re-engineering (BPR)
As CWS-CARES V1 approaches Go-Live, the Project is preparing the organizations for the transition in two connected ways: understanding how the new system will change the way work gets done, and making sure people are ready for those changes. Two teams lead this effort, working closely with all 129 organizations.
BPR Team: Understanding How Wo...
Production Simulation: A Closer Look at the Path to Go-Live
Production Simulation is here! As of June 22, 2026, active Extended User Scenario Testing (EUST) 3 users, County admins, and data conversion validation users have begun working hands-on in a Production Simulation (Prod Sim, or CARES 100) environment that closely mirrors CWS-CARES Version 1 (CARES V1), marking a major milestones before Go-Live. P...
Support for County Forms in CWS/CMS Now Available
We are pleased to share that the CWS-CARES Project will develop the top-prioritized 2,400 county CWS/CMS forms, which were originally slated for county conversion. This is a significant undertaking, and one we are committed to completing to support county readiness for CWS-CARES Go-Live.
Project-led conversion is already underway and is expec...
Preparing for Success: Training Comes into Focus
As we approach CWS-CARES Version 1 (CARES V1) Go-Live, the Project is helping staff prepare through a combination of role-based, Instructor-Led training (ILT) and on-demand recorded sessions (Enablement Programs).
Rather than a one-size-fits-all-model, this approach ensures that staff receive training that’s tailored directly to their needs a...
CWS-CARES Communication Effectiveness Survey #3: Next Steps
The CWS-CARES annual Communication Effectiveness Surveys ran from March 9 to April 3, 2026, drawing 103 complete responses from 1,046 individuals invited (a 10% response rate), across 38 counties and a range of stakeholder roles. Sentiment scores declined across all seven categories compared to the prior survey. Confidence in the Project timelin...