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CWS-CARES Organizational Change Management (OCM) OCM supports users in adopting CWS-CARES V1 as a replacement for CWS/CMS and supports them in learning about impacts to their work. OCM provides tools and engagement opportunities to help users overcome common challenges to change via clear and consistent communication, ...

This page includes supporting information on requirements traceability, security incident reporting, and hardware and software requirements for systems supported by CWDS.   Requirements Traceability [Updated 2020] | Child Welfare Digital Services - Quarterly reports detailing development requirements from the original RFP v7.5 and their inco...

CARES SPOCs, CARES Technical Contacts, Implementation Coordinators, OCM Coordinators, County Leadership, Tribe Leadership, and State Leadership: Dear County Partners,  Following our communication on CWS-CARES County Specific Forms – Conversion Validation Due August 7, 2026 | Child Welfare Digital Services, we are writing to share an import...

All SPOCs and Technical Contacts: IBM has completed testing of Windows 11 25H2 with the CWS/CMS application. They discovered no issues and are now supporting this version of Windows. The officially supported versions of Windows are now: Windows 11 25H2 (supported through October 10, 2028) Windows 11 24H2 (supported through October 12,...

CARES SPOCs, CARES Technical Contacts, Implementation Coordinators, OCM Coordinators, County Leadership, Tribe Leadership, Probation Leadership, and State Leadership: General Now Available: 75+ Frequently Asked Questions on the CWDS FAQ Page Coming Soon: CWS-CARES Help Desk Registration Now Open for Stakeholder Briefing #10 ...

All CARES-Live and CARES-RFA County Administrators: The ServiceNow (SNOW) Customer Service Management (CSM) Portal User Interface for CARES County Admins will be updated to include added columns when viewing all open tickets. Please see the screenshot of the ‘Before’ and ‘After’ required ticket information. Before After Today...

All SPOCs and Technical Contacts: August 6, 2026 UPDATE: An additional issue has been identified as a result of Release R9.8 that required corrective action. The CWDS Office and IBM have created release R9.8.2 to provide fixes and / or updates for these items. There is no outage associated with this release. The R9.8.2 MSI file will be ava...

ALL SPOCs and Technical Contacts: August 6, 2026 UPDATE: The California Department of Technology (CDT) has reported that Verizon has confirmed that all circuits are back up and that service has been restored. _______________________________________________________ The California Department of Technology (CDT) has reported a higher level...

CWS-CARES Training Portal You can find all CWS-CARES training related information and documents here. For training related questions, please email us at OTSICWDSTraining@otsi.ca.gov. CWS-CARES Training The CARES V1 Training Approach is built on a blended learning approach to create a comprehensive learning journe...

Binti Counties, CARES 105 Testers, SPOCs, and Implementation Coordinators: Following our July 28th communication, we are providing key updates regarding the Resource Family Application (RFA) and Placement & Family Finding data mapping validation windows in the CWS-CARES environments. CARES 105 (DCVal) Binti Data Validation Window Close...