CARES SPOCs, Technical Contacts, Data Quality Contacts, Implementation Coordinators, OCM Coordinators, County Leadership, Tribe Leadership, Probation Leadership, and State Leadership:
As part of our ongoing efforts to transition legacy CWS/CMS data into CWS-CARES, we are sharing an update regarding the timeline for review and validation of contact records associated with active units of work.
We recognize how important contact logs are to your county’s Prod Sim validation activities, and we appreciate your patience as we work through this process.
To help address timing concerns, the project team has expedited internal data loading activities. As a result, the contact logs associated with active units of work will now be released to Prod Sim (CARES100) on Friday morning, October 23, 2026, at 8:00 AM – three days ahead of the original October 26 target.
We hope this earlier release provides your teams with the necessary time for validation. The project team remains fully committed to supporting counties throughout Prod Sim and resolving fixes as quickly and efficiently as possible.
Thank you for your continued partnership as we achieve this critical data migration milestone.
Action Required
Please share this communication with the appropriate staff. If you have questions, please contact Customer Relations.
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Security Protocols for Prod Sim Case Data
The Prod Sim environment contains converted CWS/CMS cases reflecting actual system data as of September 20, 2026. Because this includes real, sensitive Personally Identifiable Information (PII), all case information must be strictly protected or redacted.
To protect CWS-CARES case data, please follow these important security guidelines when working with our support teams:
- Redact Ticket Info: Do not send Protected Health Information (PHI), PII, or confidential case details to the Service Desk via email or ticket. Sensitive and confidential data cannot be stored in the ticketing system.
- Secure Screen Shares: During support-requested screen shares, limit attendees to essential personnel only. Recording of sensitive information is strictly prohibited.
- Consult for Tier 3 Transfers: If Tier 3 support needs sensitive data, use secure transmission methods. Contact your county Privacy Officer or the CWDS ISO if you need assistance with secure routing.
Please contact the Customer Relations mailbox for questions.