CARES SPOCs, Implementation Coordinators, OCM Coordinators, County Leadership, Tribe Leadership, Probation Leadership, and State Leadership:
Please be aware that CalSAWS experienced a brief outage yesterday, Wednesday, August 19, between 2:00 PM and 2:40 PM PDT, to complete an emergency deployment for a critical defect.
If your staff were active in CWS-CARES Production Simulation (CARES 100) during this window and attempted to submit transactions to and from CalSAWS, please advise them to review their recent activity and follow the steps below:
- Transactions Marked "Successful" in CWS-CARES but Missing in CalSAWS: If a transaction sent between 2:00 PM and 2:40 PM shows as successful in CWS-CARES but has not appeared in CalSAWS, please log a CalSAWS finding.
- Transactions Marked "Failed" in CWS-CARES: If any transaction submitted during this window is showing as failed on CWS-CARES, please re-submit the transaction.
We appreciate your patience as we work to ensure data consistency across system environments.
Please contact the Customer Relations mailbox for questions.
Action Required
Please share this communication with staff who utilize these environments, so they are aware.