All SPOCs and Technical Contacts:
The CARES-Live team has scheduled monthly Infrastructure maintenance for Thursday, August 27, 2026, from 6:00 PM to 9:00 PM. During this scheduled maintenance, the CARES-Live team will deploy infrastructure updates, CANS duplicate clean-up, and security patches that are not visible to users of CARES-Live.
NOTE: Users will not be able to access the CARES-Live application during the scheduled outage.
Action Required
If users experience any issues with CARES-Live, please follow your county process for reporting issues. CARES-Live County Administrators may contact the CARES Service Desk through the CWDS ServiceNow Customer Support Management (CSM) Portal. Alternate methods are phoning 1-855-292-3444 or via email at CWDS Service Desk during normal business hours. You may also email after hours and a Service Desk representative will contact you the next business day.