ALL SPOCs and Technical Contacts:
The California Department of Technology (CDT) has reported a higher level Verizon network outage impacting network access to several counties. The CWDS office has received reports of routers being either down or having slower processing times.
There is currently no estimated time of resolution. Additional updates will be provided as new information is received.
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SERVICE IMPACT STATUS |
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DESCRIPTION: Verizon Higher Level Network Outage |
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CURRENT STATUS: |
SERVICE UNAVAILABLE |
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CUSTOMERS IMPACTED: Department of Social Services: OSI-CWDS, Department of Social Services: OSI-C-IV, Department of Social Services: OSI-CMIPS, Department of Health Care Services, Department of Public Health |
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INCIDENT NUMBER: |
INC0227143 |
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DATE AND TIME OF INCIDENT |
08/04/2026 @ 07:43 AM |
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ESTIMATED TIME OF RESTORATION |
UNKNOWN |
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CDT has received reports of an outage affecting the following County and CGEN routers: CPS0201V, CTY0201V, CTY1801V, CTY2501V, CTY5301V, DPH3402V We are investigating the issue and are urgently working with Verizon to resolve it. Future updates will be provided as information becomes available. |
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CHRONOLOGY OF RESTORATION EFFORTS: |
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Action Required
CWS/CMS
If users experience any issues with CWS/CMS, please follow your county process for reporting issues or you may contact the IBM Boulder Help Desk at 1-800-428-8268.
CARES-Live
If users experience any issues with CARES-Live, please follow your county process for reporting issues. CARES-Live County Administrators may contact the CARES Service Desk through the CWDS ServiceNow Customer Support Management (CSM) Portal. Alternate methods are phoning 1-855-292-3444 or via email at CWDS Service Desk during normal business hours. You may also email after hours and a Service Desk representative will contact you the next business day.