All CARES-Live and CARES-RFA County Administrators:
The ServiceNow (SNOW) Customer Service Management (CSM) Portal User Interface for CARES County Admins will be updated to include added columns when viewing all open tickets. Please see the screenshot of the ‘Before’ and ‘After’ required ticket information.
Before
After
Today, Friday, August 7, 2026, beginning at 5:00 PM and concluding at 6:00 PM, the CWDS ServiceNow CSM portal will not be available while the portal update occurs. Please complete your work and log off the CWDS ServiceNow portal today by 5:00 PM.
Action Required
If users experience any issues with the CWDS CSM Portal URL, please contact the CARES Service Desk through the CWDS ServiceNow Customer Support Management (CSM) Portal (if able to log in). Alternate methods are phoning 1-855-292-3444 or via email at CWDS Service Desk during normal business hours. You may also email after hours, and a Service Desk representative will contact you the next business day.