All CARES-Live and CARES-RFA County Administrators:
The CWDS CSM Portal hosted by ServiceNow will be migrating to a secure FedRAMP-compliant data center. As a result of this migration, the CWDS CSM Portal URL will change. This migration will specifically affect the CARES-Live and CARES-RFA administrators who currently use the portal. After the migration, administrators should continue to submit tickets for CARES-Live and CARES-RFA at the new URL.
What FedRAMP compliance means:
FedRAMP is a U.S. government security standard that ensures cloud services meet strict controls for protecting data, access, logging, encryption, and incident response.
Why this matters:
This migration enhances the portal’s security and reliability, reduces the risk of unauthorized access or data loss, and aligns the service with federal standards for handling sensitive information.
Migration Details:
- Date: December 10, 2025
- Time: 12/10/25 6:00PM to 12/11/25 8:00AM
- Downtime: The CWDS CSM Portal will not be accessible during the migration window.
After the migration, the current URL, https://cwds.service-now.com/csm, will redirect users to the new portal location until January 10, 2026. Please note that the current CWDS CSM Portal URL will be completely decommissioned on January 11, 2026.
New URL:
https://cwds.servicenowservices.com/csm
Action Required
Please update all URL bookmarks or references to the new link after the migration date above.
If users experience any issues with the CWDS CSM Portal URL after the migration window, please contact the CARES Service Desk through the CWDS ServiceNow Customer Support Management (CSM) Portal (if able to log in). Alternate methods are phoning 1-855-292-3444 or via email at Servicedesk@cwds.ca.gov during normal business hours. You may also email after hours, and a Service Desk representative will contact you the next business day.