All Dedicated County SPOCs and Technical Contacts:
The CWDS Infrastructure Team will perform maintenance on the Dedicated County State Proxy. CWDS and Kyndryl will replace expiring certificates on proxy servers and CMS workstations. The maintenance window begins on Friday, May 2, 2025, 5:00 PM, and concludes on Sunday May 4, 2025, at 7:00 PM. Dedicated County users are expected to experience a loss of internet service during the update activities. Concurrent Counties are not affected by this maintenance.
Kyndryl will push out the updated certificate to CWS/CMS computers that are powered on and connected to CMS State network. After the proxy certificate is updated, CWS/CMS computers attempting to connect to external websites requiring SSL connection will receive an error message stating the site is blocked by the CWDS Proxy due to an expired certificate.
This update normally completes within 90 minutes, but could take up to 24 hours. Rebooting the computer may speed up the process, if it did not take effect by 7:00 AM on Saturday, May 3 2025.
CWS/CMS computers that are using VPN, or are not powered on, will not receive the updated certificate.
VPN users will need to bring their CWS/CMS computers in to the office and connect to the CMS State network, reboot their computer, and then test access to external websites. If sites that worked before the update are still being blocked after 90 minutes, please try rebooting the computer before opening an IBM Help Desk ticket.
CWS/CMS computers that are powered off, but connected to the State network, will need to be powered on. As stated above, the update normally completes within 90 minutes, but could take up to 24 hours. Rebooting the computer may speed up the process.
Action Required
CWS/CMS Users: If users experience any issues with CWS/CMS, please follow your county process for reporting issues or you may contact the IBM Boulder Help Desk at 1-800-428-8268.
CARES-Live Users: If users experience any issues with CARES-Live, please follow your county process for reporting issues. CARES-Live County Administrators may contact the CARES Service Desk through the CWDS ServiceNow Customer Support Management (CSM) Portal. Alternate methods are phoning 1-855-292-3444 or via email at Servicedesk@cwds.ca.gov during normal business hours. You may also email after hours and a Service Desk representative will contact you the next business day.
CWDS: Dedicated County State Proxy Scheduled Maintenance | May 2, 2025, 5 PM - May 4, 2025, 7 PM
If unable to find a specific Bulletin, please contact Communications.