CARES SPOCs, Training Contacts, Implementation Coordinators, OCM Coordinators, Training Coordinators, County Leadership, Tribe Leadership, Probation Leadership, and State Leadership:
In preparation for CWS-CARES V1 Go-Live on December 7, 2026, the Project will offer Supplemental Training from October 26, 2026 through November 20, 2026, to reinforce key skills and provide targeted support in areas identified through county feedback.
Training Opportunities
Micro-Learning Videos
- Short, on-demand “tips and tricks” videos focused on common questions and training needs.
- Topics will be informed by training surveys and feedback shared through Training, Information, Planning, and Sharing (TIPS) and County Advisory Committee (CAC) meetings.
- Videos will be added to the On-Demand Training Library as they become available, with updates communicated through the Weekly Digest.
Virtual Training Office Hours
- Topic-specific sessions will include a trainer-led demonstration followed by Q&A, with support from Program SMEs providing practice expertise and insight into day-to-day application.
- Topics will focus on areas where users have requested support, including workarounds, CWS-CARES navigation, Health and Education Passport (HEP), and other key processes.
- Sessions will be recorded and added to the On-Demand Training Library.
- Users are encouraged to practice applicable workflows in Production Simulation.
Targeted ILT Make-Up Sessions
- Virtual Instructor-Led Training (ILT) will be available for organizations that were unable to complete training during the original ILT window.
- The Project is developing a co-training model that incorporates practice expertise to strengthen learning.
- Scheduling will be coordinated through Organization Training Coordinators.
Next Steps
Additional planning is underway and more information, including schedules, session topics, and links to training resources, will be shared before Supplemental Training begins on October 26.
Action Required
Please contact the CWS-CARES Training Team with questions.
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Security Protocols for Prod Sim Case Data
The Prod Sim environment contains converted CWS/CMS cases reflecting actual system data as of April 17, 2026. Because this includes real, sensitive Personally Identifiable Information (PII), all case information must be strictly protected or redacted.
To protect CWS-CARES case data, please follow these important security guidelines when working with our support teams:
- Redact Ticket Info: Do not send Protected Health Information (PHI), PII, or confidential case details to the Service Desk via email or ticket. Sensitive and confidential data cannot be stored in the ticketing system.
- Secure Screen Shares: During support-requested screen shares, limit attendees to essential personnel only. Recording of sensitive information is strictly prohibited.
- Consult for Tier 3 Transfers: If Tier 3 support needs sensitive data, use secure transmission methods. Contact your county Privacy Officer or the CWDS ISO if you need assistance with secure routing.
Please contact the Customer Relations mailbox for questions.