CARES SPOCs, Training Contacts, Implementation Coordinators, OCM Coordinators, Training Coordinators, County Leadership, Tribe Leadership, Probation Leadership, and State Leadership
In preparation for CWS-CARES V1 Go-Live on December 7, 2026, the Project will offer Supplemental Training from October 26 through November 20, 2026 to reinforce key skills and address training needs identified through county feedback. This follow-up to the initial announcement provides additional information on training topics, schedules, and registration. Training information and resources will be available on the new Supplemental Training webpage.
1. Micro-Learning Videos
Short, on-demand videos will demonstrate CWS-CARES features and processes and address common training questions.
View the full list of Micro-Learning Video topics on the Supplemental Training webpage.
Videos will be added to this webpage as they become available, with updates shared through the Weekly Digest.
2. Topic-Specific Training Demonstrations (Previously Virtual Training Office Hours)
Beginning October 28, 2026, the Project will host four weeks of virtual training demonstrations. Sessions will include a trainer-led demonstration followed by questions and answers (Q&A), with Program Subject Matter Experts (SMEs) providing guidance on day-to-day application. Each session will have a capacity of 150 participants.
View the full list of Training Demonstration topics on the Supplemental Training Webpage.
Session Times
- Morning Sessions: 9:00 – 10:30 AM PT
- Afternoon Sessions: 1:00 – 2:30 PM PT
Registration Information
Registration links will be available on the Supplemental Training Webpage.
Registration for the following week’s sessions will open at 9:00 AM PT on October 21st, October 28th, November 4th, and November 12th (adjusted for Veterans Day).
Session recordings will be added to the webpage for those unable to attend.
3. Supplemental Virtual Instructor-Led Training (ILT) Make-Up Sessions
The Project will offer Virtual ILT Make-Up Sessions from October 26 through November 20, 2026 for individuals who did not complete training during the original ILT window. Each class will have a capacity of 30 participants.
All 12 ILT courses will be offered during the Supplemental Training period. Based on county feedback, the following four courses have been prioritized and scheduled for the first two weeks:
- Screening & Referrals (expanded to a full-day course)
- Courts
- Case Management Services
- Resource Family Approval (RFA)
Sessions for the final two weeks will be scheduled based on course demand.
Scheduling and Registration
Following this communication, Project Training Coordinators will share the initial Supplemental Virtual ILT schedule with Organization Training Coordinators. Contact your Organization's Training Coordinator to coordinate make-up training needs and registration.
Additional Information and Support
Training questions and responses will continue to be posted to the Training Portal. For questions about Supplemental Training, please contact the CWS-CARES Training Team.
Thank you for your continued partnership.
Action Required
Please contact the CWS-CARES Training Team with questions.
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Security Protocols for Prod Sim Case Data
The Prod Sim environment contains converted CWS/CMS cases reflecting actual system data as of September 20, 2026. Because this includes real, sensitive Personally Identifiable Information (PII), all case information must be strictly protected or redacted.
To protect CWS-CARES case data, please follow these important security guidelines when working with our support teams:
- Redact Ticket Info: Do not send Protected Health Information (PHI), PII, or confidential case details to the Service Desk via email or ticket. Sensitive and confidential data cannot be stored in the ticketing system.
- Secure Screen Shares: During support-requested screen shares, limit attendees to essential personnel only. Recording of sensitive information is strictly prohibited.
- Consult for Tier 3 Transfers: If Tier 3 support needs sensitive data, use secure transmission methods. Contact your county Privacy Officer or the CWDS ISO if you need assistance with secure routing.
Please contact the Customer Relations mailbox for questions.