CARES SPOCs, CARES Technical Contacts, Implementation Coordinators, OCM Coordinators, County Leadership, Tribe Leadership, Probation Leadership, and State Leadership:
To ensure everyone has full visibility and access to our available training materials, an upcoming change will occur this week to automatically assign all published Enablement Programs to all users within the CWS-CARES Production Simulation (Prod Sim) environment (CARES 100).
While this enhancement is designed to make it easier to explore available training options, it does mean users’ dashboards might look a little different soon.
Please review the upcoming changes and share them with your impacted users.
How This Impacts Users
- Users will now see all available programs in the Prod Sim (CARES 100) environment.
- Users may see programs assigned to them that don't align with their specific learning path.
- If users previously chose to disenroll from a program, this update may automatically re-enroll them. Users still have full control to manually adjust their enrollments and disenroll again as needed.
We highly encourage users to work directly with their supervisor or training coordinator to confirm which programs are right for their specific role. Their published learning paths remain the best reference to guide their selection and enrollment. Our goal is to provide maximum flexibility so users can tailor the enablement experience to their individual and organizational needs.
Action Required
If you have questions or need assistance, please contact your training coordinator or OTSICWDSTraining@otsi.ca.gov.
Security Protocols for Prod Sim Case Data
The Prod Sim environment contains converted CWS/CMS cases reflecting actual system data as of April 17th; because this includes real, sensitive PII, all case information must be strictly protected or redacted.
To protect CWS-CARES case data, please follow these important security guidelines when working with our support teams:
- Redact Ticket Info: Do not send PHI, PII, or confidential case details to the Service Desk via email or ticket. Sensitive and confidential data cannot be stored in the ticketing system.
- Secure Screen Shares: During support-requested screen shares, limit attendees to essential personnel only. Recording of sensitive information is strictly prohibited.
- Consult for Tier 3 Transfers: If Tier 3 support needs sensitive data, use secure transmission methods. Contact your county Privacy Officer or the CWDS ISO if you need assistance with secure routing.
We appreciate your dedication to protecting the safety and privacy of vulnerable children and families while we work together to support your needs.