ALL SPOCs, Technical Contacts and CAD Contacts:
The California Department of Technology (CDT) has scheduled maintenance of the SAFE Cloud service. The maintenance begins on Saturday, July 25, 2026, at 8:00 PM and concludes on Sunday, July 26, 2026, at 2:00 AM. The activity will cause interruptions in the SAFE Cloud service. Some Business Objects (BO) reports will fail to send, or automated scripts may fail to retrieve from SAFE during this scheduled maintenance.
Action Required
All users should logoff of the SAFE Cloud service prior to the start of the stated maintenance timeframe. Please check on your scheduled BO SAFE reports and automated FTP scripts. If needed, re-run the reports and scripts.
Contact the IBM Help Desk (800-428-8268) to report any issues with your Business Objects content in SAFE.
Please Note
When working with the CARES support teams we ask that you take the following precautions to protect CARES case data:
- Do not share sensitive data (PHI / PII) or other case details with the Service Desk, either directly or via email. Sensitive and confidential data cannot be stored in the ticketing system. The Service Desk can only receive fully redacted information.
- If performing a screen share at the request of the support team, ensure minimum necessary practices are followed, including that only those that need to see the information are present. Screenshots or recordings of the meetings where sensitive/confidential information is present is not permitted.
- If sensitive information is required by third tier support (e.g., case numbers), ensure that it is shared via secured methods – please contact your county Privacy officer or the CWDS ISO for guidance as needed.
We appreciate your partnership in protecting the privacy and safety of the children and families we serve while ensuring we can effectively support you.