All CWS SPOCs and Technical Contacts:
As of April 2025, the CWS/CMS IBM (Boulder) Help Desk has transitioned from using Maximo to a new asset management software, Gestionnaire Libre de Parc Informatique (GLPI).
This has resulted in a change to the ticket naming convention. CWS/CMS IBM (Boulder) Help Desk tickets are now an eight-digit numerical number (ex. 10000000). All open Maximo tickets (IN1xxxxxxx) have been migrated to the new system.
If you have opened a ticket prior to April 2025 with a ‘IN1xxxxxxx’ ticket number and contact the CWS/CMS IBM (Boulder) Help Desk for status, they will inform you of the new ticket number and requested status.
PLEASE NOTE: the IBM Help Desk phone number (1-800-428-8268) remains unchanged.
If users experience any issues with CWS/CMS, please follow your county process for reporting issues or you may contact the IBM Boulder Help Desk at 1-800-428-8268.
Action Required
No action is required on behalf of the county.
CWS/CMS IBM (Boulder) Help Desk Tickets
If unable to find a specific Bulletin, please contact Communications.