All SPOCs and Technical Contacts:
December 24, 2024 UPDATE:
The issue with the IBM Help Desk Phone System is still being investigated, and it is expected to take a few days to resolve. As a temporary solution, please use the alternate phone number provided below to reach the IBM Help Desk. Alternate Phone Number: 1-855-479-3365
Please note: this alternate phone number will remain in effect until the issue with the original IBM Help Desk Phone System is resolved.
We appreciate your patience.
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An issue has been discovered with the IBM Help Desk Phone System. Callers receive a message that the call cannot be completed as dialed or the call is dropped. This issue is being investigated and additional updates will be sent out as status is received.
Action Required
If users experience any issues with CWS/CMS, please follow your county process for reporting issues or you may contact the IBM Boulder Help Desk at the alternate phone number listed above.
CWS/CMS: IBM Help Desk Phone System – UPDATE
If unable to find a specific Bulletin, please contact Communications.