All SPOCs, Technical Contacts, and SBC Administrators:
Multiple counties have reported receiving “high level error” messages when trying to connect to the CWS/CMS application. It is not a universal issue; some Server Based Computing (SBC) users have been successful with logging in to CWS/CMS.
The CWDS Infrastructure team and IBM are working with the California Department of Technology (CDT) and Citrix to determine the cause and to develop a fix for this issue. So far, the issue does not appear to be directly related to the CWS/CMS Release 9.8 code; however, all parties continue to investigate all possible causes, including those related to this past Saturday’s CWS/CMS release.
Additional updates will be provided as new information is available.
Action Required
If users experience any issues with CWS/CMS or SBC, please follow your county process for reporting issues or you may contact the IBM Boulder Help Desk at 1-800-428-8268.