CARES SPOCs, Training Contacts, Implementation Coordinators, OCM Coordinators, County Leadership, Tribe Leadership, Probation Leadership, and State Leadership:
Following the October 19, 2026, data refresh in Prod Sim (CARES100), users may notice changes to their Enablement Program completion status and may have received unexpected email notifications. Please see the updates below.
Enablement Program Completion Status
The data refresh removed previously recorded Enablement Program completion statuses for all users in CARES100. Users who previously completed an Enablement Program do not need to complete it again. Completion records have been maintained in the weekly completion reports shared with Organization Training Coordinators.
We are evaluating options to update Enablement Program completion records in CARES100 using the October 2, 2026, completion report, the last report generated before the data refresh. We will provide additional information once an approach and any required actions are confirmed.
Unintended Enablement Program Email Notifications
Following the October 19 data refresh, automated email notifications for Enablement Programs were not disabled as planned. As users were added to the refreshed programs, some received unintended email notifications.
Email notifications were disabled at 8:10 AM on October 20, 2026, after the issue was identified. Some notifications may have been delivered after that time due to system processing delays.
Users may disregard email notifications for Enablement Programs they have already completed.
Thank you for your patience and continued partnership.
Action Required
Please share this communication with the appropriate staff. If you have questions, please contact the CWS-CARES Training Team.
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Security Protocols for Prod Sim Case Data
The Prod Sim environment contains converted CWS/CMS cases reflecting actual system data as of September 20, 2026. Because this includes real, sensitive Personally Identifiable Information (PII), all case information must be strictly protected or redacted.
To protect CWS-CARES case data, please follow these important security guidelines when working with our support teams:
- Redact Ticket Info: Do not send Protected Health Information (PHI), PII, or confidential case details to the Service Desk via email or ticket. Sensitive and confidential data cannot be stored in the ticketing system.
- Secure Screen Shares: During support-requested screen shares, limit attendees to essential personnel only. Recording of sensitive information is strictly prohibited.
- Consult for Tier 3 Transfers: If Tier 3 support needs sensitive data, use secure transmission methods. Contact your county Privacy Officer or the CWDS ISO if you need assistance with secure routing.
Please contact the Customer Relations mailbox for questions.