CARES SPOCs, Technical Contacts, Training Contacts, Implementation Coordinators, Training Coordinators, OCM Coordinators, County Leadership, Tribe Leadership, Probation Leadership, and State Leadership:
We are pleased to introduce the new CWS-CARES On-Demand Learning (Enablement) Dashboards. Designed to provide visibility into training progress across the CWS-CARES platform, these tools empower both individual learners and management to track enablement milestones effectively.
A comprehensive step-by-step navigation guide is attached.
There are two distinct dashboards within the system:
1. Individual Dashboards (My Assigned Learning)
This feature allows individual users to track their training progress from high-level statuses (On Track, Overdue, Not Started) down to overall program completion percentages and granular, lesson-level details. Views include Assigned Learning Status, Learning Completed by [Enablement] Program, and Learning Completed by Lesson.
Additionally, users may disregard "Completed Late" or “Overdue” designations, as an update is in progress to consolidate all finished coursework under a single "Completed" status.
Access Links:
2. County Level Dashboard (Supervisor – Assigned Enablement Programs)
This enables supervisors and leadership to monitor overall completion rates and proactively offer support where needed. Key Capabilities include filtering completion metrics by County or Organization and Program Name. Dashboard fields such as Total Allocated Completion Days, Actual Completion Days, and Active Days in Progress measure calendar durations (e.g., the span of days between assignment and completion). They represent overall timeline progression rather than actual hours or active time spent training within the system.
Access Links:
Users must have access to the Training Environment (CARES 104) to access the corresponding “Training Environment” dashboard links. Expanded Training Environment access will be rolled out broadly next week.
As communicated on July 13, all published Enablement Programs have been automatically assigned to all users in the Prod Sim (CARES 100) environment. Consequently, staff may see courses on their dashboard that fall outside their specific role.
Please be aware that the two tracking dashboards operate independently and do not cross-reference data with one another. Completion status or progress reflected on one dashboard will not automatically sync or cross-populate on the other.
Users do not need to complete every assigned course. Staff are advised to understand their role's published Learning Path and work with their supervisor or training coordinator to confirm required modules and adjust enrollments accordingly. Learning Paths and other supporting materials may be accessed on the CWS-CARES V1 Training.
Enablement Dashboard Access & Core Features
Users can access the Enablement Program Dashboard directly within the CARES 104 training environment via the Salesforce App Launcher (Waffle icon) under Dashboards > All Folders > Enablement Program Dashboard.
Individual progress tracking features three views that track high-level status (Not Started, On Track, Overdue), overall program completion rates, and granular, lesson-by-lesson progress.
Supervisor dashboard & filtering allows leadership to monitor team-wide progress with customizable filters for County and CWS-CARES Program Name, displaying key metrics such as user contact info, completion percentages, total allocated days, and days in progress.
There are also reporting and export capabilities. Users and supervisors can expand widgets, refresh live data, and export report details (formatted or raw data) directly from any dashboard widget for further analysis.
Thank you for your continued engagement as we work to support CWS-CARES user readiness and across all counties and organizations.
If you have questions or need assistance, please contact your training coordinator or CWDS Training.
Action Required
We request that all CWS-CARES SPOCs and Implementation Coordinators distribute this communication to all staff impacted by CWS-CARES, at their discretion.