All SPOCs and Technical Contacts in Amador, Colusa, Lassen, and Mariposa Counties:
The CWDS Infrastructure team is performing a network change on Wednesday, November 18, 2026, starting at 6:00 PM and concluding at 12:00 Midnight. The team will migrate the Orange Data Center firewall to a new Firewall-as-a-Service (FWaaS) solution.
During this maintenance window, the following counties listed below will not be able to access either the CWS/CMS application:
- Amador
- Colusa
- Lassen
- Mariposa
Users who access CWS/CMS remotely (e.g., Server Based Computing [SBC] or VPN) are not impacted during this change window.
This change will not impact access to the CWS-CARES application.
Action Required
CWS/CMS
If users experience any issues with CWS/CMS, please follow your county process for reporting issues or you may contact the IBM Boulder Help Desk at 1-800-428-8268.
CARES-Live
If users experience any issues with CARES-Live, please follow your county process for reporting issues. CARES-Live County Administrators may contact the CARES Service Desk through the CWDS ServiceNow Customer Support Management (CSM) Portal. Alternate methods are phoning 1-855-292-3444 or via email at CWDS Service Desk during normal business hours. You may also email after hours and a Service Desk representative will contact you the next business day.