CARES SPOCs, Technical Contacts, Data Quality Contacts, Implementation Coordinators, OCM Coordinators, County Leadership, Tribe Leadership, Probation Leadership, and State Leadership:
We are currently experiencing an unexpected outage in the CWS-CARES Production Simulation environment (CARES100).
Urgent unplanned maintenance is being performed by the technical team to resolve the issue as quickly as possible. We are actively monitoring the situation and will provide further updates regarding system availability as soon as more information becomes available.
Thank you for your patience and understanding.
Action Required
Please share this with all staff impacted by this information.
Please contact Customer Relations for questions.
______________________________________________________________________________
Security Protocols for Prod Sim Case Data
The Prod Sim environment contains converted CWS/CMS cases reflecting actual system data as of September 20, 2026. Because this includes real, sensitive Personally Identifiable Information (PII), all case information must be strictly protected or redacted.
To protect CWS-CARES case data, please follow these important security guidelines when working with our support teams:
- Redact Ticket Info: Do not send Protected Health Information (PHI), PII, or confidential case details to the Service Desk via email or ticket. Sensitive and confidential data cannot be stored in the ticketing system.
- Secure Screen Shares: During support-requested screen shares, limit attendees to essential personnel only. Recording of sensitive information is strictly prohibited.
- Consult for Tier 3 Transfers: If Tier 3 support needs sensitive data, use secure transmission methods. Contact your county Privacy Officer or the CWDS ISO if you need assistance with secure routing.
Please contact the Customer Relations mailbox for questions.