All SPOCs:
The Office of Technology and Solutions Integration (OTSI) has decided to phase out the use of WebEx and will use, instead, Microsoft Teams exclusively for all virtual meetings. Child Welfare Digital Services (CWDS) plans to make the move to Microsoft Teams by Monday, September 30, 2024.
Organizations will see many CWDS project meetings either updated or cancelled and rescheduled to make the change to Microsoft Teams instead of WebEx. This communication is being sent out to explain the reasoning of the updates to the existing meeting invites.
Recipients of “forwarded” meeting invites will not receive the updates to the meetings and will have the previous WebEx link on their calendar if they were not included in the invite distribution. If you have previously forwarded an invite to a meeting that has since been updated, please be sure to forward the updated invite to those parties, or work with the meeting organizer to add them to the invite’s distribution list, if appropriate.
Action Required
Please accept the updated meeting invites and remove the canceled meetings, due to the change from WebEx to Teams, as they are received.
Forward any updated meeting invites that you have previously forwarded, if the new recipients are not included in the meeting’s distribution. The other option is to work with the meeting organizers to add the appropriate people to the invite.
CARES
The CARES Explorer Newsletter – September 2024 Issue
To: CARES SPOCs and Implementation Coordinators
CC: County, Tribe, Probation, and State Leadership, OCM Coordinators, Specific CWDA Staff Related to Child Welfare
We are pleased to share the CARES Explorer - September 2024 issue, the newsletter for staying up to date on the CWS-CARES project.
This is sent directly to our key stakeholders for project communications: County, Tribe, Probation, and State leadership, CARES Single Point of Contacts (SPOCs), Organization Implementation Coordinators, and specific CWDA staff related to child welfare.
This issue contains information on:
The CARES Explorer – September 2024 issue is now available here: The CARES Explorer - September 2024
You may also obtain all CARES Explorer issues on the CWDS website: CARES Compass/Explorer | Child Welfare Digital Services
If you have any questions, need clarification, or have any accessibility issues, please do not hesitate to contact Customer Relations.
Action Required:
We request that all CARES Single Point of Contacts (SPOCs) and Implementation Coordinators coordinate and distribute the CARES Explorer Newsletter to all staff impacted by CWS-CARES.
CC: County, Tribe, Probation, and State Leadership, OCM Coordinators, Specific CWDA Staff Related to Child Welfare
We are pleased to share the CARES Explorer - September 2024 issue, the newsletter for staying up to date on the CWS-CARES project.
This is sent directly to our key stakeholders for project communications: County, Tribe, Probation, and State leadership, CARES Single Point of Contacts (SPOCs), Organization Implementation Coordinators, and specific CWDA staff related to child welfare.
This issue contains information on:
- Stakeholders: Discover the ways that the County Welfare Directors Association (CWDA) is working on the project and understand the role of the California Department of Social Services (CDSS) as the CWS-CARES project sponsor. Read about El Dorado County’s contributions to CWS-CARES and how the Indian Child Welfare Act (ICWA) serves as a voice for tribal governments and native children.
- CWS-CARES: This issue highlights the Case Management Service Area and seven related functions including Prevention Services, Case Plan, and Placement. There is a spotlight on the Smarty Streets address validation feature, an update on connectivity between CWS-CARES and CalSAWS, and ways that counties participate in data conversion.
- Hidden Gems: Learn more about our progress with holistic design, participation in conferences, and take the survey to vote on what merchandise to feature in our new CWS-CARES branded store.
The CARES Explorer – September 2024 issue is now available here: The CARES Explorer - September 2024
You may also obtain all CARES Explorer issues on the CWDS website: CARES Compass/Explorer | Child Welfare Digital Services
If you have any questions, need clarification, or have any accessibility issues, please do not hesitate to contact Customer Relations.
Action Required:
We request that all CARES Single Point of Contacts (SPOCs) and Implementation Coordinators coordinate and distribute the CARES Explorer Newsletter to all staff impacted by CWS-CARES.
CWS-CARES Scheduled Maintenance - Oct. 1, 2024 | 5 PM - 8 PM
All Pilot County RFA Implementation Coordinators and SPOCs:
The CWS-CARES team has scheduled maintenance activity for the CWS-CARES production environment for Tuesday, October 1, 2024, beginning at 5:00 PM and concluding at 8:00 PM. During the maintenance window, the CWS-CARES Resource Family Approval (RFA) Application Submission, Review, and Approval Process will be accessible for pilot counties Contra Costa, Fresno, Placer, and Santa Clara.
There is no anticipated impact for CWS-CARES users. We are sharing this information in the unlikely circumstance that there is an actual impact during the scheduled maintenance window and the CWS-CARES application becomes inaccessible.
Action Required
No action required from end-users during this maintenance window.
If users experience any issues with the CWS-CARES, please follow your county process for reporting issues. CWS-CARES County Administrators may contact the CARES Service Desk through the CWDS ServiceNow Customer Support Management (CSM) Portal. Alternate methods are phoning 1-855-292-3444 or via email at Servicedesk@cwds.ca.gov during normal business hours. You may also email after hours, and a Service Desk representative will contact you the next business day.
The CWS-CARES team has scheduled maintenance activity for the CWS-CARES production environment for Tuesday, October 1, 2024, beginning at 5:00 PM and concluding at 8:00 PM. During the maintenance window, the CWS-CARES Resource Family Approval (RFA) Application Submission, Review, and Approval Process will be accessible for pilot counties Contra Costa, Fresno, Placer, and Santa Clara.
There is no anticipated impact for CWS-CARES users. We are sharing this information in the unlikely circumstance that there is an actual impact during the scheduled maintenance window and the CWS-CARES application becomes inaccessible.
Action Required
No action required from end-users during this maintenance window.
If users experience any issues with the CWS-CARES, please follow your county process for reporting issues. CWS-CARES County Administrators may contact the CARES Service Desk through the CWDS ServiceNow Customer Support Management (CSM) Portal. Alternate methods are phoning 1-855-292-3444 or via email at Servicedesk@cwds.ca.gov during normal business hours. You may also email after hours, and a Service Desk representative will contact you the next business day.
RFA Written Report Unavailable - RESOLVED
All Pilot County RFA Implementation Coordinators and SPOCs:
September 19, 2024 UPDATE: The issue that was preventing the availability of RFA Written Reports in CWS-CARES has been resolved. The Written Report is now accessible.
________________________________________________________________________________________
In CWS-CARES RFA, the RFA Written Report is currently unavailable. The CARES development teams plan to address this issue today, between 12:00 noon and 1:00 PM. During this maintenance window, the document generation feature will not be functional. The CWS-CARES RFA will otherwise be functional and available.
A communication update will be sent following the maintenance window to inform everyone of the status of the RFA Written Report functionality.
Action Required
No action required from end-users during this maintenance window.
If users experience any issues with the CWS-CARES, please follow your county process for reporting issues. CWS-CARES County Administrators may contact the CARES Service Desk through the CWDS ServiceNow Customer Support Management (CSM) Portal. Alternate methods are phoning 1-855-292-3444 or via email at Servicedesk@cwds.ca.gov during normal business hours. You may also email after hours, and a Service Desk representative will contact you the next business day.
September 19, 2024 UPDATE: The issue that was preventing the availability of RFA Written Reports in CWS-CARES has been resolved. The Written Report is now accessible.
________________________________________________________________________________________
In CWS-CARES RFA, the RFA Written Report is currently unavailable. The CARES development teams plan to address this issue today, between 12:00 noon and 1:00 PM. During this maintenance window, the document generation feature will not be functional. The CWS-CARES RFA will otherwise be functional and available.
A communication update will be sent following the maintenance window to inform everyone of the status of the RFA Written Report functionality.
Action Required
No action required from end-users during this maintenance window.
If users experience any issues with the CWS-CARES, please follow your county process for reporting issues. CWS-CARES County Administrators may contact the CARES Service Desk through the CWDS ServiceNow Customer Support Management (CSM) Portal. Alternate methods are phoning 1-855-292-3444 or via email at Servicedesk@cwds.ca.gov during normal business hours. You may also email after hours, and a Service Desk representative will contact you the next business day.
CWS-CARES Scheduled Maintenance - Sept 24, 2024 | 5 PM - 9 PM
All Pilot County RFA Implementation Coordinators and SPOCs:
The CWS-CARES team has scheduled maintenance activity for the CWS-CARES production environment for Tuesday, September 24, 2024, beginning at 5:00 PM and concluding at 9:00 PM. During the maintenance window, the CWS-CARES Resource Family Approval (RFA) Application Submission, Review, and Approval Process will be accessible for pilot counties Contra Costa, Fresno, Placer, and Santa Clara.
During the maintenance window, KPI reports will not be refreshed in the CARES Tableau application.
Action Required
No action required from end-users during this maintenance window.
If users experience any issues with the CWS-CARES, please follow your county process for reporting issues. CWS-CARES County Administrators may contact the CARES Service Desk through the CWDS ServiceNow Customer Support Management (CSM) Portal. Alternate methods are phoning 1-855-292-3444 or via email at Servicedesk@cwds.ca.gov during normal business hours. You may also email after hours, and a Service Desk representative will contact you the next business day.
The CWS-CARES team has scheduled maintenance activity for the CWS-CARES production environment for Tuesday, September 24, 2024, beginning at 5:00 PM and concluding at 9:00 PM. During the maintenance window, the CWS-CARES Resource Family Approval (RFA) Application Submission, Review, and Approval Process will be accessible for pilot counties Contra Costa, Fresno, Placer, and Santa Clara.
During the maintenance window, KPI reports will not be refreshed in the CARES Tableau application.
Action Required
No action required from end-users during this maintenance window.
If users experience any issues with the CWS-CARES, please follow your county process for reporting issues. CWS-CARES County Administrators may contact the CARES Service Desk through the CWDS ServiceNow Customer Support Management (CSM) Portal. Alternate methods are phoning 1-855-292-3444 or via email at Servicedesk@cwds.ca.gov during normal business hours. You may also email after hours, and a Service Desk representative will contact you the next business day.
If unable to find a specific Bulletin, please contact Communications.