CARES RFA Pilot Counties:
May 21, 2024 UPDATE: Salesforce identified the cause of the performance degradation and implemented a fix that resolved the issue. Salesforce has noticed a positive impact to the performance of its services.
The CARES-RFA application should now be returned to normal performance.
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Salesforce is experiencing a service degradation. This degradation may impact CARES-RFA. Users should be able to access the CWS-CARES application; however, some functionality may be unavailable or running at less than optimal performance. General and intermittent slow performance, timeouts, and connectivity issues are possible.
Salesforce is investigating the issue. Additional information will be shared as new updates are received.
Action Required
No action is required at this time.
If users experience any issues with the CWS-CARES, please follow your county process for reporting issues. CWS-CARES County Administrators may contact the CARES Service Desk through the CWDS ServiceNow Customer Support Management (CSM) Portal. Alternate methods are phoning 1-855-292-3444 or via email at Servicedesk@cwds.ca.gov during normal business hours. You may also email after hours, and a Service Desk representative will contact you the next business day.
Product & Functionality
CWS/CMS: Critical Disk Space Warnings for the CAD BusinessObjects Server - UPDATE
All CAD Contacts and SPOCs:
February 23, 2024 UPDATE: The low disk space warning for the CAD BusinessObjects (BO) server has been mitigated. It was discovered that a very large extract report had inadvertently been set to run hourly and to send the results to the entire county group, rather than a single in-box. This resulted in over 600GB of data, replicated across several in-boxes. The report schedule was deleted and the in-boxes cleaned up, correcting the storage issues.
As a reminder, here are some space saving tips:
The CWS/CMS CAD BusinessObjects (BO) server has seen an increase in report storage, resulting in low disk space warnings and some intermittent report scheduling failures. While the free space on the server remains low, there is a chance of intermittent failure for scheduled reports. Please review your scheduled reports each morning and re-run if necessary.
Action Required
If you have recently added or modified scheduled BO reports, please review these schedules to make sure you are only running the report when needed. Report recurrence frequency should not be scheduled more frequently than daily, at most. Also, check that only the minimum number of instances are being retained by BusinessObjects.
All users, please review all of your reports and delete any old, unused, or duplicate reports. Please also review versioning and delete older versions if no longer needed. If it is not possible to delete reports, please purge obsolete data from reports to reduce disk usage.
Contact Chris Lovejoy (Chris.Lovejoy@osi.ca.gov) if you require more information regarding these requests.
February 23, 2024 UPDATE: The low disk space warning for the CAD BusinessObjects (BO) server has been mitigated. It was discovered that a very large extract report had inadvertently been set to run hourly and to send the results to the entire county group, rather than a single in-box. This resulted in over 600GB of data, replicated across several in-boxes. The report schedule was deleted and the in-boxes cleaned up, correcting the storage issues.
As a reminder, here are some space saving tips:
- Make sure the scheduled report recurrence is, at most frequent, daily. The data is only updated once a day, so hourly does not serve any purpose.
- Only address scheduled reports to an individual’s in-box for destination. Do not use the county group.
- Check your in-box regularly and keep it clean. If you need to store a report, move it to your personal folders.
- Limit the number of instances you retain. Remember that you can always re-run a report. Consider saving data to a secure county location if required for date-sensitive retention.
- Clean up old versions of reports that are no longer needed. This will save space, and time when we have to move to CARES Analytics.
The CWS/CMS CAD BusinessObjects (BO) server has seen an increase in report storage, resulting in low disk space warnings and some intermittent report scheduling failures. While the free space on the server remains low, there is a chance of intermittent failure for scheduled reports. Please review your scheduled reports each morning and re-run if necessary.
Action Required
If you have recently added or modified scheduled BO reports, please review these schedules to make sure you are only running the report when needed. Report recurrence frequency should not be scheduled more frequently than daily, at most. Also, check that only the minimum number of instances are being retained by BusinessObjects.
All users, please review all of your reports and delete any old, unused, or duplicate reports. Please also review versioning and delete older versions if no longer needed. If it is not possible to delete reports, please purge obsolete data from reports to reduce disk usage.
Contact Chris Lovejoy (Chris.Lovejoy@osi.ca.gov) if you require more information regarding these requests.
If unable to find a specific Bulletin, please contact Communications.