All SPOCs and Technical Contacts:
The CWS/CMS application will be in read-only mode for one hour during the time change from Daylight Saving Time to Standard Time on Sunday, November 3, 2024. To prevent duplicate time stamps, users will not be able to save to the database starting at 1:00 AM, after the clocks have been moved back from 2:00 AM. The application will return to the normal read/write mode at 2:00 AM Standard Time.
This will not affect CWS-CARES or CARES-Live.
Action Required
Contact the IBM Help Desk (800-428-8268) if the CWS/CMS application has not returned to read/write mode after 2:00 AM Standard Time.
CWDS Bulletins
CWS/CMS: Virtual Private Network (VPN) Outage - RESOLVED
All Dedicated County SPOCs and Technical Contacts:
October 22, 2024 UPDATE: The California Department of Technology (CDT) has reported that Cisco AnyConnect Virtual Private Network (VPN) is now accessible. CDT continues to investigate and work on this issue, but VPN access appears to be stable. Users should now be able to access VPN. CDT and the CWDS Infrastructure team will continue to monitor the situation to ensure that the connection continues to remain.
Please notify the IBM Help Desk (800-428-8268) if you encounter an issue with connecting to VPN.
________________________________________________________________________
Multiple counties and the CWDS Project office have reported issues with connecting to the Cisco AnyConnect Virtual Private Network (VPN). The CWDS Infrastructure team is working with the California Department of Technology (CDT) to resolve this issue.
There is currently no estimated time of resolution for this problem. Additional communications will be sent out as new information is received.
Action Required
If users experience any issues with CWS/CMS, please follow your county process for reporting issues or you may contact the IBM Boulder Help Desk at 1-800-428-8268.
October 22, 2024 UPDATE: The California Department of Technology (CDT) has reported that Cisco AnyConnect Virtual Private Network (VPN) is now accessible. CDT continues to investigate and work on this issue, but VPN access appears to be stable. Users should now be able to access VPN. CDT and the CWDS Infrastructure team will continue to monitor the situation to ensure that the connection continues to remain.
Please notify the IBM Help Desk (800-428-8268) if you encounter an issue with connecting to VPN.
________________________________________________________________________
Multiple counties and the CWDS Project office have reported issues with connecting to the Cisco AnyConnect Virtual Private Network (VPN). The CWDS Infrastructure team is working with the California Department of Technology (CDT) to resolve this issue.
There is currently no estimated time of resolution for this problem. Additional communications will be sent out as new information is received.
Action Required
If users experience any issues with CWS/CMS, please follow your county process for reporting issues or you may contact the IBM Boulder Help Desk at 1-800-428-8268.
CARES-Live Scheduled Maintenance - Oct. 24, 2024 | 6 Pm - 8 PM
All SPOCs and Technical Contacts:
The CARES-Live team has scheduled maintenance for the CARES-Live application. The maintenance is scheduled for Thursday, October 24, 2024, from 6:00 PM to 8:00 PM. During this scheduled maintenance the CARES-Live team will focus on application maintenance changes that are not visible to CARES-Live users.
NOTE: Users will not be able to access the CARES-Live application during the scheduled outage.
Action Required
If users experience any issues with CARES-Live, please follow your county process for reporting issues. CARES-Live County Administrators may contact the CARES Service Desk through the CWDS ServiceNow Customer Support Management (CSM) Portal. Alternate methods are phoning 1-855-292-3444 or via email at Servicedesk@cwds.ca.gov during normal business hours. You may also email after hours and a Service Desk representative will contact you the next business day.
The CARES-Live team has scheduled maintenance for the CARES-Live application. The maintenance is scheduled for Thursday, October 24, 2024, from 6:00 PM to 8:00 PM. During this scheduled maintenance the CARES-Live team will focus on application maintenance changes that are not visible to CARES-Live users.
NOTE: Users will not be able to access the CARES-Live application during the scheduled outage.
Action Required
If users experience any issues with CARES-Live, please follow your county process for reporting issues. CARES-Live County Administrators may contact the CARES Service Desk through the CWDS ServiceNow Customer Support Management (CSM) Portal. Alternate methods are phoning 1-855-292-3444 or via email at Servicedesk@cwds.ca.gov during normal business hours. You may also email after hours and a Service Desk representative will contact you the next business day.
CWS-CARES Scheduled Maintenance - Oct. 24, 2024 | 6 AM - 8 AM
All Pilot County RFA Implementation Coordinators and SPOCs:
The CWS-CARES team has scheduled maintenance activity for the CWS-CARES production environment for Thursday, October 24, 2024, beginning at 6:00 AM and concluding at 8:00 AM. During the maintenance window, the CWS-CARES Resource Family Approval (RFA) Application Submission, Review, and Approval Process will be accessible for pilot counties Contra Costa, Fresno, Placer, and Santa Clara.
During the maintenance window, document related functionality in the CARES application will not be accessible.
Action Required
No action required from end-users during this maintenance window.
If users experience any issues with the CWS-CARES, please follow your county process for reporting issues. CWS-CARES County Administrators may contact the CARES Service Desk through the CWDS ServiceNow Customer Support Management (CSM) Portal. Alternate methods are phoning 1-855-292-3444 or via email at Servicedesk@cwds.ca.gov during normal business hours. You may also email after hours, and a Service Desk representative will contact you the next business day.
The CWS-CARES team has scheduled maintenance activity for the CWS-CARES production environment for Thursday, October 24, 2024, beginning at 6:00 AM and concluding at 8:00 AM. During the maintenance window, the CWS-CARES Resource Family Approval (RFA) Application Submission, Review, and Approval Process will be accessible for pilot counties Contra Costa, Fresno, Placer, and Santa Clara.
During the maintenance window, document related functionality in the CARES application will not be accessible.
Action Required
No action required from end-users during this maintenance window.
If users experience any issues with the CWS-CARES, please follow your county process for reporting issues. CWS-CARES County Administrators may contact the CARES Service Desk through the CWDS ServiceNow Customer Support Management (CSM) Portal. Alternate methods are phoning 1-855-292-3444 or via email at Servicedesk@cwds.ca.gov during normal business hours. You may also email after hours, and a Service Desk representative will contact you the next business day.
CWDS Website Update
All SPOCs:
We are pleased to announce an update to the CWDS public website beginning October 22, 2024. As part of our ongoing effort to provide you greater insight into upcoming meetings for the CWS-CARES Project, we are replacing the CWS-CARES Meeting Matrix with a 3-month view of upcoming CWS-CARES meetings. The CWS-CARES Meeting Calendar captures recurring meetings hosted and facilitated by the CWS-CARES Project staff. These meetings include the CARES Implementation Meeting, CARES workgroup meetings, and Core Constituent demonstrations and Service Area meetings. This calendar will be updated monthly and is subject to change based on project needs.
2. On the ‘CWS-CARES Users page’ you will find the CWS-CARES Meeting Calendar link.
The intent of these changes to the CWDS website is to build awareness on CWS-CARES project updates and promote user engagement. These changes will be implemented on October 22, 2024.
Action Required
Beginning October 22, 2024, review the CWS-CARES Meeting Calendar, on the CWDS website, to view the recurring CWS-CARES meetings scheduled for the following three months.
We are pleased to announce an update to the CWDS public website beginning October 22, 2024. As part of our ongoing effort to provide you greater insight into upcoming meetings for the CWS-CARES Project, we are replacing the CWS-CARES Meeting Matrix with a 3-month view of upcoming CWS-CARES meetings. The CWS-CARES Meeting Calendar captures recurring meetings hosted and facilitated by the CWS-CARES Project staff. These meetings include the CARES Implementation Meeting, CARES workgroup meetings, and Core Constituent demonstrations and Service Area meetings. This calendar will be updated monthly and is subject to change based on project needs.
1. The CWS-CARES Meeting Calendar page will be located under ‘Stakeholder Resources’ dropdown to ‘CWS-CARES Users.’
2. On the ‘CWS-CARES Users page’ you will find the CWS-CARES Meeting Calendar link.
3. The CWS-CARES Meeting Calendar link will display the following. Click on the CWS-CARES Meeting Calendar to download the PDF.
Action Required
Beginning October 22, 2024, review the CWS-CARES Meeting Calendar, on the CWDS website, to view the recurring CWS-CARES meetings scheduled for the following three months.
CWS/CMS: Business Intelligence County Access Data – Upgrade to CAD BOBJ 4.3 – UPDATE
All SPOCs, Technical Contacts, and CAD Contacts:
October 16, 2024 Additional UPDATE: The upgrade to CAD BOBJ 4.3 has been completed successfully. The server is back up and ready for access.
September 13, 2024 Additional UPDATE: Please note that the BOBJ 4.3 Quick Reference Guide has been added to the BI Launchpad in both the Production and the Training environments. The guide is located under Folders à Public Folders à **New – Start Here à BOBJ 4.3 Quick Guide.
In addition, there is an Administrators Guide saved in the same folder, in both the Production environment and the Training environment. Users in the Training environment are managed separately than the BI IDs in the Production environment. They are both administered in the Central Management Console (CMC) separately, within their specific environment.
_____________________________________________________________________________
September 13, 2024 UPDATE: After conducting thorough testing, CWDS is now ready to proceed with having users test the Business Objects upgrade to version CAD BOBJ 4.3 and to reschedule the upgrade in the production environment. The new production upgrade date is Wednesday, October 16, 2024. The production upgrade window will begin at 11:00 AM and conclude at 5:00 PM. An additional communication will be sent to provide details regarding the new requirements to use Business Objects following the upgrade.
Prior to the production upgrade, users will be able to test the upgrade to CAD BOBJ 4.3 in the Training environment, beginning on Friday, September 13, 2024, and concluding on Tuesday, October 15, 2024.
As a REMINDER, you will need a CAD ID to log onto the Training environment. Please see instructions listed below if assistance is needed with logging into the Training environment.
_____________________________________________________________________________________
August 26 - UPDATE: For clarification, the CAD BOBJ 4.3 Testing is in the TRAINING Environment at the URL https://cwscadtrn.int.osi.ca.gov/BOE/BI which is being used as a sandbox area. This environment is currently in the process of being upgraded. The CWDS teams encountered an issue with the upgrade and the issue is expected to be resolved soon. Additional updates will be sent out as new information is received.
______________________________________________________________________________________
August 22 - UPDATE: The CAD BOBJ 4.3 Sandbox Test Environment is currently down and not completely upgraded. The CWDS teams are working on a resolution. Additional updates will be sent out as new information is received.
______________________________________________________________________________________
July 26, 2024 - REMINDER: The upgrade to County Access Data (CAD) - CAD BOBJ 4.3 will take place on September 14, 2024. The Business Intelligence (BI) team will provide a demo on Thursday, August 8, from 1:00 PM to 3:00 PM, and a Sandbox environment will be available from Friday, August 9, through Friday, September 13. Please see the details below to ensure you have your County CAD ID.
________________________________________________________________________________________
July 9, 2024 - REMINDER: This is a reminder of the upgrade to CAD BOBJ 4.3 on September 14, 2024. The Business Intelligence (BI) team will provide a demo of the updated version on Thursday, August 8, from 1:00 PM to 3:00 PM, and a Sandbox environment will be available from Friday, August 9, through Friday, September 13. Please see the additional details below. As an additional update, the Demo will not be recorded due to privacy guidelines.
________________________________________________________________________________________
June 13, 2024: The Business Intelligence (BI) County Access Data (CAD) application will upgrade to version CAD BOBJ 4.3 on September 14, 2024. The BI team will provide a demo of the updated version on Thursday, August 8, from 1:00 PM to 3:00 PM. You will receive a meeting invite from OSI-CWS-CAD@osi.ca.gov for the Thursday, August 8, 2024 demo soon.
The enhancements are primarily focused on visual differences, featuring a new User Interface. Our goal is to ensure that users can easily navigate through this updated version. To facilitate that goal, we will be offering a Sandbox version for a five-week period starting Friday, August 9, until Friday, September 13.
You will need a CAD ID to log onto the Sandbox environment.
NOTE: Most CAD users already have CAD IDs, however if you do not:
Action Required
October 16, 2024 Additional UPDATE: The upgrade to CAD BOBJ 4.3 has been completed successfully. The server is back up and ready for access.
September 13, 2024 Additional UPDATE: Please note that the BOBJ 4.3 Quick Reference Guide has been added to the BI Launchpad in both the Production and the Training environments. The guide is located under Folders à Public Folders à **New – Start Here à BOBJ 4.3 Quick Guide.
In addition, there is an Administrators Guide saved in the same folder, in both the Production environment and the Training environment. Users in the Training environment are managed separately than the BI IDs in the Production environment. They are both administered in the Central Management Console (CMC) separately, within their specific environment.
_____________________________________________________________________________
September 13, 2024 UPDATE: After conducting thorough testing, CWDS is now ready to proceed with having users test the Business Objects upgrade to version CAD BOBJ 4.3 and to reschedule the upgrade in the production environment. The new production upgrade date is Wednesday, October 16, 2024. The production upgrade window will begin at 11:00 AM and conclude at 5:00 PM. An additional communication will be sent to provide details regarding the new requirements to use Business Objects following the upgrade.
Prior to the production upgrade, users will be able to test the upgrade to CAD BOBJ 4.3 in the Training environment, beginning on Friday, September 13, 2024, and concluding on Tuesday, October 15, 2024.
As a REMINDER, you will need a CAD ID to log onto the Training environment. Please see instructions listed below if assistance is needed with logging into the Training environment.
_____________________________________________________________________________________
August 26 - UPDATE: For clarification, the CAD BOBJ 4.3 Testing is in the TRAINING Environment at the URL https://cwscadtrn.int.osi.ca.gov/BOE/BI which is being used as a sandbox area. This environment is currently in the process of being upgraded. The CWDS teams encountered an issue with the upgrade and the issue is expected to be resolved soon. Additional updates will be sent out as new information is received.
______________________________________________________________________________________
August 22 - UPDATE: The CAD BOBJ 4.3 Sandbox Test Environment is currently down and not completely upgraded. The CWDS teams are working on a resolution. Additional updates will be sent out as new information is received.
______________________________________________________________________________________
July 26, 2024 - REMINDER: The upgrade to County Access Data (CAD) - CAD BOBJ 4.3 will take place on September 14, 2024. The Business Intelligence (BI) team will provide a demo on Thursday, August 8, from 1:00 PM to 3:00 PM, and a Sandbox environment will be available from Friday, August 9, through Friday, September 13. Please see the details below to ensure you have your County CAD ID.
________________________________________________________________________________________
July 9, 2024 - REMINDER: This is a reminder of the upgrade to CAD BOBJ 4.3 on September 14, 2024. The Business Intelligence (BI) team will provide a demo of the updated version on Thursday, August 8, from 1:00 PM to 3:00 PM, and a Sandbox environment will be available from Friday, August 9, through Friday, September 13. Please see the additional details below. As an additional update, the Demo will not be recorded due to privacy guidelines.
________________________________________________________________________________________
June 13, 2024: The Business Intelligence (BI) County Access Data (CAD) application will upgrade to version CAD BOBJ 4.3 on September 14, 2024. The BI team will provide a demo of the updated version on Thursday, August 8, from 1:00 PM to 3:00 PM. You will receive a meeting invite from OSI-CWS-CAD@osi.ca.gov for the Thursday, August 8, 2024 demo soon.
The enhancements are primarily focused on visual differences, featuring a new User Interface. Our goal is to ensure that users can easily navigate through this updated version. To facilitate that goal, we will be offering a Sandbox version for a five-week period starting Friday, August 9, until Friday, September 13.
You will need a CAD ID to log onto the Sandbox environment.
NOTE: Most CAD users already have CAD IDs, however if you do not:
- Please contact one of your County CAD Contacts to request a CAD ID.
- You can locate your County CAD list of contacts on the CWDS website.
- Location: Child Welfare Digital Services (ca.gov) >County Info (TAB)> County Contacts>(Select) your county>(Scroll down to find your) ‘CAD Contact’
- You can locate your County CAD list of contacts on the CWDS website.
- If your County CAD Contact is unavailable, contact IBM, Chris Lovejoy at Chris.Lovejoy@osi.ca.gov, or the CWS Operations Team at cwsoperationsteam@osi.ca.gov
Action Required
- Accept the meeting invite from OSI-CWS-CAD@osi.ca.gov scheduled for Thursday, August 8, 2024 from 1:00 PM to 3:00 PM.
- Explore the new BI Interface
from Friday, August 9, through Friday, September 13from Friday, September 13, through Tuesday, October 15, 2024. - If you have issues, contact Chris Lovejoy at Chris.Lovejoy@osi.ca.gov.
CWS/CMS - ICPC State Contact Information Update - SCR 8992 - COMPLETED
All SPOCs and Technical Contacts:
October 16, 2024 UPDATE: SCR 8992 was implemented successfully on Tuesday, October 15, 2024. The Interstate Compact on the Placement of Children (ICPC) contact information was updated. An example of pre-populated text is “ICPC Deputy Compact Admin-Nevada.”
_________________________________
The Interstate Compact on the Placement of Children (ICPC) requires certain forms to be completed to act as a contract and placement documentation for children being placed out of state into a relative, foster, parent, adoptive, or residential placement. ICPC forms must be created in CWS/CMS within a child’s case. These forms pre-populate with incorrect and outdated names and contact information for the Receiving State ICPC Compact Administrators. This issue affects the following forms: ICPC 100A, ICPC 100B, and the Financial Medical Plan.
SCR 8992 will update the Interstate Compact on the Placement of Children (ICPC) Administrator’s information for each state to “[Receiving State] ICPC Compact Administrator”. For example, an ICPC referral being sent to Nevada would pre-populate with the following: “Nevada ICPC Compact Administrator.” The address of the receiving state ICPC Office will be removed, as all ICPC referrals are now sent electronically to all 50 states, and most states no longer accept ICPC referrals by mail. This SCR will go live by Tuesday, October 15, 2024.
Action Required
No action is required. Informational only.
October 16, 2024 UPDATE: SCR 8992 was implemented successfully on Tuesday, October 15, 2024. The Interstate Compact on the Placement of Children (ICPC) contact information was updated. An example of pre-populated text is “ICPC Deputy Compact Admin-Nevada.”
_________________________________
The Interstate Compact on the Placement of Children (ICPC) requires certain forms to be completed to act as a contract and placement documentation for children being placed out of state into a relative, foster, parent, adoptive, or residential placement. ICPC forms must be created in CWS/CMS within a child’s case. These forms pre-populate with incorrect and outdated names and contact information for the Receiving State ICPC Compact Administrators. This issue affects the following forms: ICPC 100A, ICPC 100B, and the Financial Medical Plan.
SCR 8992 will update the Interstate Compact on the Placement of Children (ICPC) Administrator’s information for each state to “[Receiving State] ICPC Compact Administrator”. For example, an ICPC referral being sent to Nevada would pre-populate with the following: “Nevada ICPC Compact Administrator.” The address of the receiving state ICPC Office will be removed, as all ICPC referrals are now sent electronically to all 50 states, and most states no longer accept ICPC referrals by mail. This SCR will go live by Tuesday, October 15, 2024.
Action Required
No action is required. Informational only.
CDT Service Desk Bulletin – SBCS Infrastructure Servers Security Patching
All SPOCs, Technical Contacts, and SBC Administrators:
The California Department of Technology (CDT) has scheduled maintenance on Saturday, October 26, 2024, beginning at 6:00 AM and concluding at 10:00 AM. During the maintenance window, CDT will apply Standard Monthly OS Security Patches to SBCS Infrastructure Servers. There is no anticipated outage for this maintenance; however, CDT is asking that everyone log off from the Citrix SBC system, if not actively using it during the maintenance window.
Action Required
If users experience any issues with CWS/CMS, please follow your county process for reporting issues or you may contact the IBM Boulder Help Desk at 1-800-428-8268.
The California Department of Technology (CDT) has scheduled maintenance on Saturday, October 26, 2024, beginning at 6:00 AM and concluding at 10:00 AM. During the maintenance window, CDT will apply Standard Monthly OS Security Patches to SBCS Infrastructure Servers. There is no anticipated outage for this maintenance; however, CDT is asking that everyone log off from the Citrix SBC system, if not actively using it during the maintenance window.
Action Required
If users experience any issues with CWS/CMS, please follow your county process for reporting issues or you may contact the IBM Boulder Help Desk at 1-800-428-8268.
CWS-CARES Meeting Calendar – October to December 2024
To: Child Welfare Directors, Child Welfare Director-Alternates, Tribal Leadership, Probation Leadership, Specific CWDA Staff, and Core Constituents CC: All CARES SPOCs and Implementation Coordinators:
Child Welfare Leadership and Core Constituents,
As part of our ongoing effort to provide you greater insight into upcoming meetings for the CWS-CARES project, please see the updated CWS-CARES Meeting Calendar for October, November, and December 2024. This calendar includes all CWS-CARES readiness meetings, including Core Constituent demonstrations, implementation meetings, and key workgroups.
The calendar will be posted on the CWDS webpage soon and will replace the CWS-CARES Meeting Matrix. The CWS-CARES project will send a communication to announce this change.
The calendar includes two types of Core Constituent demonstrations:
Prototype Demonstrations (September – October)
These sessions showcase system updates that enhance user experience and navigation, providing a more consistent look and feel across CWS-CARES. Attendees have reported that the new interface is cleaner, more organized, and easier to navigate than the version shown during EUST 1.
Build Review Demonstrations (will be scheduled for November – December)
Build Reviews are a follow up to the Core Constituent Demonstrations of CARES prototypes that occurred in September and October. Participants may see feedback they provided during the prototype demonstrations incorporated into this Build Review. However, the CARES Product Team is still prioritizing some of the feedback and suggestions from the previous sessions.
Following this message, designated points of contact for Core Constituent counties and organizations will receive invitations to attend Build Review Demonstration scheduled for November and December 2024. Recipients should forward these invitations to their organization’s relevant core constituents and subject matter experts.
In addition to these invitations, the CWS-CARES project will be reaching out in the coming weeks to Core Constituents to begin recruitment for EUST 2, which is scheduled for January 2025. Once participating users have been identified, the project team will be working to ensure that each user has the appropriate provision settings to access all testing materials and our staging environment.
Action Required
Please share this information with those at your organization you feel should be informed. Note: this calendar is point-in-time and subject to change.
The CWS-CARES project continues to a develop a long-term, live calendar solution that will be accessible to all meeting participants and leadership. We will notify you when this new calendar solution is ready.
If you have any questions, please contact CWS_CustRel@osi.ca.gov.
Child Welfare Leadership and Core Constituents,
As part of our ongoing effort to provide you greater insight into upcoming meetings for the CWS-CARES project, please see the updated CWS-CARES Meeting Calendar for October, November, and December 2024. This calendar includes all CWS-CARES readiness meetings, including Core Constituent demonstrations, implementation meetings, and key workgroups.
The calendar will be posted on the CWDS webpage soon and will replace the CWS-CARES Meeting Matrix. The CWS-CARES project will send a communication to announce this change.
The calendar includes two types of Core Constituent demonstrations:
Prototype Demonstrations (September – October)
These sessions showcase system updates that enhance user experience and navigation, providing a more consistent look and feel across CWS-CARES. Attendees have reported that the new interface is cleaner, more organized, and easier to navigate than the version shown during EUST 1.
Build Review Demonstrations (will be scheduled for November – December)
Build Reviews are a follow up to the Core Constituent Demonstrations of CARES prototypes that occurred in September and October. Participants may see feedback they provided during the prototype demonstrations incorporated into this Build Review. However, the CARES Product Team is still prioritizing some of the feedback and suggestions from the previous sessions.
Following this message, designated points of contact for Core Constituent counties and organizations will receive invitations to attend Build Review Demonstration scheduled for November and December 2024. Recipients should forward these invitations to their organization’s relevant core constituents and subject matter experts.
In addition to these invitations, the CWS-CARES project will be reaching out in the coming weeks to Core Constituents to begin recruitment for EUST 2, which is scheduled for January 2025. Once participating users have been identified, the project team will be working to ensure that each user has the appropriate provision settings to access all testing materials and our staging environment.
Action Required
Please share this information with those at your organization you feel should be informed. Note: this calendar is point-in-time and subject to change.
The CWS-CARES project continues to a develop a long-term, live calendar solution that will be accessible to all meeting participants and leadership. We will notify you when this new calendar solution is ready.
If you have any questions, please contact CWS_CustRel@osi.ca.gov.
CWS-CARES Scheduled Maintenance - Oct. 17, 2024 | 6 AM - 8 AM
All Pilot County RFA Implementation Coordinators and SPOCs:
The CWS-CARES team has scheduled maintenance activity for the CWS-CARES production environment for Thursday, October 17, 2024, beginning at 6:00 AM and concluding at 8:00 AM. During the maintenance window, the CWS-CARES Resource Family Approval (RFA) Application Submission, Review, and Approval Process will be accessible for pilot counties Contra Costa, Fresno, Placer, and Santa Clara.
There is no anticipated impact for CWS-CARES users. We are sharing this information in the unlikely circumstance that there is an actual impact during the scheduled maintenance window and the CWS-CARES application becomes inaccessible.
Action Required
No action required from end-users during this maintenance window.
If users experience any issues with the CWS-CARES, please follow your county process for reporting issues. CWS-CARES County Administrators may contact the CARES Service Desk through the CWDS ServiceNow Customer Support Management (CSM) Portal. Alternate methods are phoning 1-855-292-3444 or via email at Servicedesk@cwds.ca.gov during normal business hours. You may also email after hours, and a Service Desk representative will contact you the next business day.
The CWS-CARES team has scheduled maintenance activity for the CWS-CARES production environment for Thursday, October 17, 2024, beginning at 6:00 AM and concluding at 8:00 AM. During the maintenance window, the CWS-CARES Resource Family Approval (RFA) Application Submission, Review, and Approval Process will be accessible for pilot counties Contra Costa, Fresno, Placer, and Santa Clara.
There is no anticipated impact for CWS-CARES users. We are sharing this information in the unlikely circumstance that there is an actual impact during the scheduled maintenance window and the CWS-CARES application becomes inaccessible.
Action Required
No action required from end-users during this maintenance window.
If users experience any issues with the CWS-CARES, please follow your county process for reporting issues. CWS-CARES County Administrators may contact the CARES Service Desk through the CWDS ServiceNow Customer Support Management (CSM) Portal. Alternate methods are phoning 1-855-292-3444 or via email at Servicedesk@cwds.ca.gov during normal business hours. You may also email after hours, and a Service Desk representative will contact you the next business day.
If unable to find a specific Bulletin, please contact Communications.