July 25, 2023
Communications
SPOCs and Technical Contacts:
EFFECTIVE JULY 27, 2023, CARES-Live 2.8.25 RELEASE IS SCHEDULED TO MOVE INTO PRODUCTION
The CARES-Live team has scheduled release activity that will interrupt connectivity to the CARES-Live application. The release activity will begin at 6:00 PM on Thursday, July 27, 2023, and conclude at 9:00 PM. During this release, the CARES-Live team will focus on application changes, and users will not be able to access the CARES-Live application during this scheduled outage.
CARES-Live 2.8.25:
- Snapshot Application is modified to prevent the user from entering invalid characters in Name field along with other infrastructure changes and security patches.
Action Required
If users experience any issues with CARES-Live, please follow your county process for reporting issues. CARES-Live County Administrators may contact the CARES Service Desk through the CWDS ServiceNow Customer Support Management (CSM) Portal. Alternate methods are phoning 1-855-292-3444 or via email during normal business hours. You may also email after hours and a Service Desk representative will contact you the next business day.
June 27, 2023
Communications
All SPOCs and Technical Contacts:
EFFECTIVE JUNE 28, 2023, CWS-CARES RELEASE 0.9.1 PRODUCTION RELEASE IS PLANNED TO MOVE INTO PRODUCTION
June 27, 2023 Update: The CARES Team has developed a fix that prevented successful deployment of CWS-CARES Release 0.9 on June 21, 2023. The updated release, CWS-CARES Release 0.9.1, will be deployed to the pilot counties (Contra Costa, Fresno, Placer, and Santa Clara) on Wednesday, June 28, 2023. The release activity is planned to begin at 5:00 PM and conclude at 11:00 PM. During this scheduled outage, users in pilot counties will not be able to access the CARES RFA application.
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June 22, 2023 Update: CWS-CARES Release 0.9 did not move into production on June 21, 2023 as planned. CWS-CARES successfully rolled back to the Release 0.8 code level. Currently, the CARES Team is working to address the issue that prevented deployment. Additional information will be shared once a fix and a new deployment date for CWS-CARES Release 0.9 is identified.
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The CWS-CARES team has scheduled release activity that will interrupt connectivity to the CWS-CARES Resource Family Approval (RFA) Application Submission, Review, and Approval Process for pilot counties Contra Costa, Fresno, Placer, and Santa Clara. The release activity is planned to begin at 5:00 PM on June 21, 2023, and conclude at 11:00 PM. During this scheduled outage, users in pilot counties will not be able to access the CARES RFA application.
CWS-CARES Release 0.9.1:
The purpose of this release is to primarily deliver fixes for known issues, enhancements to behind-the-scenes functionality and security improvements to CWS-CARES Resource Family Approval (RFA) Application Submission, Review, and Approval Process.
CWDS is excited to share the new RFA features that are planned to be available on June 22, 2023, to the CARES-RFA Pilot County users. These new features are derived from user feedback as well as project planned enhancements.
As a resource to pilot counties, over the next few weeks, your organization can expect to receive information regarding a Webinar along with an updated Participant and Quick Reference Guide. These resources will provide the system users with details of the features/functionality that have been added since the last production release.
RFA Application Process:
The RFA Application process is the Receipt, Record, Submission, and Assignment of an Application. The RFA Application process was selected as the first software build for CARES. CARES will ultimately replace the legacy Child Welfare System CWS/CMS. The RFA Application Process will operate in a totally new Production Environment without integrating with other legacy systems, such as the CWS/CMS and CARES-Live applications.
RFA Application Process Features:
- Allows an applicant or County staff member to initiate an emergency or standard application to become a resource family home
- Creates a facility profile that tracks required information to complete this process, including background check results, completion of orientation and training hours, physical home assessment, and family evaluation
- Aggregates information into a report to recommend approval or disapproval of a resource family application
Action Required
RFA Pilot County users review new features in the CWS-CARES Production Environment after June 28, 2023.
All Release Notes, including information for this release once available, can be found here: RFA Application Process Release Notes and Interim Processes.
June 22, 2023
Communications
All SPOCs and Technical Contacts:
EFFECTIVE JUNE 21, 2023, CWS-CARES RELEASE 0.9 PRODUCTION RELEASE IS PLANNED TO MOVE INTO PRODUCTION
June 22, 2023 Update: CWS-CARES Release 0.9 did not move into production on June 21, 2023 as planned. CWS-CARES successfully rolled back to the Release 0.8 code level. Currently, the CARES Team is working to address the issue that prevented deployment. Additional information will be shared once a fix and a new deployment date for CWS-CARES Release 0.9 is identified.
The CWS-CARES team has scheduled release activity that will interrupt connectivity to the CWS-CARES Resource Family Approval (RFA) Application Submission, Review, and Approval Process for pilot counties Contra Costa, Fresno, Placer, and Santa Clara. The release activity is planned to begin at 5:00 PM on June 21, 2023, and conclude at 11:00 PM. During this scheduled outage, users in pilot counties will not be able to access the CARES RFA application.
CWS-CARES Release 0.9:
The purpose of this release is to primarily deliver fixes for known issues, enhancements to behind-the-scenes functionality and security improvements to CWS-CARES Resource Family Approval (RFA) Application Submission, Review, and Approval Process.
CWDS is excited to share the new RFA features that are planned to be available on June 22, 2023, to the CARES-RFA Pilot County users. These new features are derived from user feedback as well as project planned enhancements.
As a resource to pilot counties, over the next few weeks, your organization can expect to receive information regarding a Webinar along with an updated Participant and Quick Reference Guide. These resources will provide the system users with details of the features/functionality that have been added since the last production release.
RFA Application Process:
The RFA Application process is the Receipt, Record, Submission, and Assignment of an Application. The RFA Application process was selected as the first software build for CARES. CARES will ultimately replace the legacy Child Welfare System CWS/CMS. The RFA Application Process will operate in a totally new Production Environment without integrating with other legacy systems, such as the CWS/CMS and CARES-Live applications.
RFA Application Process Features:
- Allows an applicant or County staff member to initiate an emergency or standard application to become a resource family home
- Creates a facility profile that tracks required information to complete this process, including background check results, completion of orientation and training hours, physical home assessment, and family evaluation
- Aggregates information into a report to recommend approval or disapproval of a resource family application
Action Required
RFA Pilot County users review new features in the CWS-CARES Production Environment after June 21, 2023.
All Release Notes, including information for this release once available, can be found here: RFA Application Process Release Notes and Interim Processes.
June 07, 2023
Communications
All SPOCs and Technical Contacts:
EFFECTIVE JUNE 21, 2023, CWS-CARES RELEASE 0.9 PRODUCTION RELEASE IS PLANNED TO MOVE INTO PRODUCTION
The CWS-CARES team has scheduled release activity that will interrupt connectivity to the CWS-CARES Resource Family Approval (RFA) Application Submission, Review, and Approval Process for pilot counties Contra Costa, Fresno, Placer, and Santa Clara. The release activity is planned to begin at 5:00 PM on June 21, 2023, and conclude at 11:00 PM. During this scheduled outage, users in pilot counties will not be able to access the CARES RFA application.
CWS-CARES Release 0.9:
The purpose of this release is to primarily deliver fixes for known issues, enhancements to behind-the-scenes functionality and security improvements to CWS-CARES Resource Family Approval (RFA) Application Submission, Review, and Approval Process.
CWDS is excited to share the new RFA features that are planned to be available on June 22, 2023, to the CARES-RFA Pilot County users. These new features are derived from user feedback as well as project planned enhancements.
As a resource to pilot counties, over the next few weeks, your organization can expect to receive information regarding a Webinar along with an updated Participant and Quick Reference Guide. These resources will provide the system users with details of the features/functionality that have been added since the last production release.
RFA Application Process:
The RFA Application process is the Receipt, Record, Submission, and Assignment of an Application. The RFA Application process was selected as the first software build for CARES. CARES will ultimately replace the legacy Child Welfare System CWS/CMS. The RFA Application Process will operate in a totally new Production Environment without integrating with other legacy systems, such as the CWS/CMS and CARES-Live applications.
RFA Application Process Features:
- Allows an applicant or County staff member to initiate an emergency or standard application to become a resource family home
- Creates a facility profile that tracks required information to complete this process, including background check results, completion of orientation and training hours, physical home assessment, and family evaluation
- Aggregates information into a report to recommend approval or disapproval of a resource family application
Action Required
RFA Pilot County users review new features in the CWS-CARES Production Environment after June 21, 2023.
All Release Notes, including information for this release once available, can be found here: RFA Application Process Release Notes and Interim Processes.
May 23, 2023
Communications
All SPOCs and Technical Contacts:
EFFECTIVE MAY 25, 2023, CARES-Live 2.8.24 RELEASE IS SCHEDULED TO MOVE INTO PRODUCTION
This communication is a reminder of the extended scheduled outage that is needed to implement the newest CARES-Live release. The CARES-Live application will not be accessible on Thursday, May 25, 2023, beginning at 4:00 PM and concluding at 11:00 PM, while CARES-Live 2.8.24 is deployed.
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The CARES-Live team has scheduled release activity that will interrupt connectivity to the CARES-Live application. The release activity will begin at 4:00 PM on Thursday, May 25, 2023, and conclude at 11:00 PM. During this release, the CARES-Live team will focus on application changes, and users will not be able to access the CARES-Live application during this scheduled outage.
CARES-Live 2.8.24:
- This Release includes upgrading Elastic Search (ES) to the newest version and adding the number of “Available Beds” feature to CALS Application, along with other infrastructure changes and security patches. For this Release, the application needs to run a special process ( a.k.a ‘Initial Load’) to enable the “Available Beds” feature. To accommodate this process, an extended outage is required and is estimated to take 7 hours to complete.
Action Required
If users experience any issues with CARES-Live, please follow your county process for reporting issues. CARES-Live County Administrators may contact the CARES Service Desk through the CWDS ServiceNow Customer Support Management (CSM) Portal. Alternate methods are phoning 1-855-292-3444 or via email during normal business hours. You may also email after hours and a Service Desk representative will contact you the next business day.
