Bulletin

CDT Service Desk Bulletin – Windows Monthly Patching

August 14, 2026 Communications

ALL SPOCs, Technical Contacts and CAD Contacts:

The California Department of Technology (CDT) has scheduled monthly Microsoft security patching. The patching begins on Friday, September 18, 2026, at 6:00 PM and concludes on Saturday, September 19, 2026, at 1:00 AM. The activity may cause interruptions to the Business Objects (BO) servers within the patching window. The expected impact to users is low; however, there is a potential to cause some BO reports to fail to send, or automated scripts may fail to retrieve.
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Subject: Windows Monthly Patching

Reference Number:

CHG0083234

Event Date/Time:

Friday, 09/18/2026 @ 06:00 PM

Start Date/Time:

Friday, 09/18/2026 @ 06:00 PM

End Date/Time:

Saturday, 09/19/2026 @ 01:00 AM

Summary: CDT will perform monthly Microsoft security patching and preventative maintenance on all Windows servers hosted at the Gold Camp and Vacaville campuses.  During this time, all Windows servers will be rebooted.

Please note that this activity occurs within the Preventative Maintenance and Patching Schedules | CDT Services (ca.gov).
 

Who is Affected: All customers using Windows Hosting Managed Services.

What to Expect: Windows servers will reboot.

If you have questions or comments regarding this bulletin, please contact the 24/7 Department of Technology Service Desk at (916) 464-4311 or ServiceDesk@state.ca.gov.
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Action Required

Review scheduled BO reports and reschedule report jobs to avoid the scheduled maintenance window. Rerun the missed report jobs, if necessary.

Contact the IBM Help Desk (800-428-8268) to report any issues with your Business Objects content.

CWS/CMS, CDT, Bulletin

CWS/CMS: CDT Service Desk Bulletin - SAFE Cloud Service Scheduled Maintenance

August 12, 2026 Communications

ALL SPOCs, Technical Contacts and CAD Contacts:

The California Department of Technology (CDT) has scheduled maintenance of the SAFE Cloud service. The maintenance begins on Saturday, August 22, 2026, at 8:00 PM and concludes on Sunday, August 23, 2026, at 2:00 AM. The activity will cause interruptions in the SAFE Cloud service. Some Business Objects (BO) reports will fail to send, or automated scripts may fail to retrieve from SAFE during this scheduled maintenance.
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Subject: SAFE Cloud Service Scheduled Maintenance – Monthly Patching

Reference Number:

CHG0092569

Event Date/Time:

08/22/2026 @ 08:00 PM

Start Date/Time:

08/22/2026 @ 08:00 PM

End Date/Time:

08/23/2026 @ 02:00 AM

Summary: SAFE Cloud service – scheduled maintenance and retiring of SSH cryptographic algorithms

Action Requested:

  • All users currently using the SSH cryptographic algorithms listed below when connecting to SAFE must test their connection higher cipher prior to 08/22/26.
  • All users not familiar with ciphers or do not have access configuring ciphers, please reach out to your IT support for assistance.
  • All users should logoff of the SAFE Cloud service prior to the start of the stated maintenance timeframe.

Who is Affected: All users of the SAFE Cloud service

What to Expect:

  • SAFE Cloud service will be unavailable during the stated maintenance timeframe
  • As part of our ongoing commitment to security and compliance with industry best practices, we will be disabling the following SSH cryptographic algorithms

SSH Cipher Suites:

3des-ctr, arcfour, arcfour128, arcfour256

SSH MAC:

hmac-md5, hmac-md5-96, hmac-md5-etm@openssh.com, hmac-sha1, hmac-sha1-96, hmac-sha1-etm@openssh.com

SSH Key Exchange Algorithms:

diffie-hellman-group14-sha1, diffie-hellman-group1-sha1, diffie-hellman-group-exchange-sha1, rsa1024-sha1

SSH Public Keys:

ssh-dss, ssh-dss-cert-v01@openssh.com, ssh-rsa, ssh-rsa-cert-v01@openssh.com, x509v3-sign-dss, x509v3-sign-rsa, x509v3-sign-rsa-sha1, x509v3-ssh-dss, x509v3-ssh-rsa

  • Effective 08/23/2026, connection to SAFE using the retired SSH cryptographic algorithms will fail
 

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Action Required

All users should logoff of the SAFE Cloud service prior to the start of the stated maintenance timeframe. Please check on your scheduled BO SAFE reports and automated FTP scripts. If needed, re-run the reports and scripts.

Contact the IBM Help Desk (800-428-8268) to report any issues with your Business Objects content in SAFE.

CWS/CMS, CDT, Bulletin

CDT Service Desk Bulletin – Verizon Higher Level Network Outage - RESOLVED

August 06, 2026 Communications

ALL SPOCs and Technical Contacts:

August 6, 2026 UPDATE: The California Department of Technology (CDT) has reported that Verizon has confirmed that all circuits are back up and that service has been restored.

_______________________________________________________

The California Department of Technology (CDT) has reported a higher level Verizon network outage impacting network access to several counties. The CWDS office has received reports of routers being either down or having slower processing times.

There is currently no estimated time of resolution. Additional updates will be provided as new information is received.

Action Required

CWS/CMS: If users experience any issues with CWS/CMS, please follow your county process for reporting issues or you may contact the IBM Boulder Help Desk at 1-800-428-8268.

CARES-Live: If users experience any issues with CARES-Live, please follow your county process for reporting issues. CARES-Live County Administrators may contact the CARES Service Desk through the CWDS ServiceNow Customer Support Management (CSM) Portal. Alternate methods are phoning 1-855-292-3444 or via email at CWDS Service Desk during normal business hours. You may also email after hours and a Service Desk representative will contact you the next business day.

Update, CARES, CDT, CWS-CARES, Bulletin

CDT Service Desk Bulletin – Verizon Higher Level Network Outage

August 04, 2026 Communications

ALL SPOCs and Technical Contacts:

The California Department of Technology (CDT) has reported a higher level Verizon network outage impacting network access to several counties. The CWDS office has received reports of routers being either down or having slower processing times.

There is currently no estimated time of resolution. Additional updates will be provided as new information is received.

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SERVICE IMPACT STATUS

DESCRIPTION: Verizon Higher Level Network Outage

CURRENT STATUS:

SERVICE UNAVAILABLE

CUSTOMERS IMPACTED: Department of Social Services: OSI-CWDS, Department of Social Services: OSI-C-IV, Department of Social Services: OSI-CMIPS, Department of Health Care Services, Department of Public Health

INCIDENT NUMBER:

INC0227143

DATE AND TIME OF INCIDENT

08/04/2026 @ 07:43 AM

ESTIMATED TIME OF RESTORATION

UNKNOWN

CDT has received reports of an outage affecting the following County and CGEN routers: CPS0201V, CTY0201V, CTY1801V, CTY2501V, CTY5301V, DPH3402V

We are investigating the issue and are urgently working with Verizon to resolve it. Future updates will be provided as information becomes available.

CHRONOLOGY OF RESTORATION EFFORTS:

08/04/2026 @ 10:31 AM – Verizon is still investigating.

08/04/2026 @ 09:29 AM – Verizon is investigating.
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Action Required

CWS/CMS

If users experience any issues with CWS/CMS, please follow your county process for reporting issues or you may contact the IBM Boulder Help Desk at 1-800-428-8268.

CARES-Live

If users experience any issues with CARES-Live, please follow your county process for reporting issues. CARES-Live County Administrators may contact the CARES Service Desk through the CWDS ServiceNow Customer Support Management (CSM) Portal. Alternate methods are phoning 1-855-292-3444 or via email at CWDS Service Desk during normal business hours. You may also email after hours and a Service Desk representative will contact you the next business day.

Notice, CDT, Outage, Bulletin

CDT Service Desk Bulletin – Standard Monthly OS Security Patches to SBCS Infrastructure Servers

July 21, 2026 Communications

All SPOCs, Technical Contacts, and SBC Administrators:

The California Department of Technology (CDT) has scheduled maintenance on Saturday, July 25, 2026, beginning at 6:00 AM and concluding at 10:00 AM. During the maintenance window, CDT will apply Standard Monthly OS Security Patches to SBCS Infrastructure Servers. There is no anticipated outage for this maintenance; however, CDT is asking that everyone log off from the Citrix SBC system, if not actively using it during the maintenance window.
 

Reference Number:

CHG0091888

Event Date/Time:

07/25/2026 @ 06:00 AM

Start Date/Time:

07/25/2026 @ 06:00 AM

End Date/Time:

07/25/2026 @ 10:00 AM

Standard Monthly Operating System (OS) Security Patches to Server Based Computing Services (SBCS) Infrastructure Servers

Summary: CDT will apply Standard Monthly OS Security Patches to SBCS Infrastructure Servers. This process will take place during the Scheduled Preventative Maintenance Window.

Action Requested: Please close out all unused applications and log off from the Citrix system if you are not active.

Who is Affected: All SBCS Users

What to Expect: CDT will apply Standard Monthly OS Security Patches to SBCS Infrastructure Servers. This process will take place during the Scheduled Preventative Maintenance Window.

If you have questions or comments regarding this bulletin, please contact the 24/7 Data Center Service Desk at (916) 464-4311 or Service.Desk@state.ca.gov.

 

Action Required

If users experience any issues with CWS/CMS, please follow your county process for reporting issues or you may contact the IBM Boulder Help Desk at 1-800-428-8268.

Maintenance, CDT, Bulletin

CWS/CMS: CDT Service Desk Bulletin – Windows Monthly Patching

July 15, 2026 Communications

ALL SPOCs, Technical Contacts and CAD Contacts:

The California Department of Technology (CDT) has scheduled monthly Microsoft security patching. The patching begins on Friday, July 17, 2026, at 6:00 PM and concludes on Saturday, July 18, 2026, at 1:00 AM. The activity may cause interruptions to the Business Objects (BO) servers within the patching window. The expected impact to users is low; however, there is a potential to cause some BO reports to fail to send, or automated scripts may fail to retrieve.

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Reference Number:

CHG0083230

Event Date/Time:

Friday, 8/14/2026 @ 06:00 PM

Start Date/Time:

Friday, 8/14/2026 @ 06:00 PM

End Date/Time:

Saturday, 8/15/2026 @ 01:00 AM

Summary: CDT will perform monthly Microsoft security patching and preventative maintenance on all Windows servers hosted at the Gold Camp and Vacaville campuses.  During this time, all Windows servers will be rebooted.

Please note that this activity occurs within the Preventative Maintenance and Patching Schedules | CDT Services (ca.gov).

Who is Affected: All customers using Windows Hosting Managed Services.

What to Expect: Windows servers will reboot.

If you have questions or comments regarding this bulletin, please contact the 24/7 Department of Technology Service Desk at (916) 464-4311 or ServiceDesk@state.ca.gov.

------------------------

Action Required

Review scheduled BO reports and reschedule report jobs to avoid the scheduled maintenance window. Rerun the missed report jobs, if necessary.

Contact the IBM Help Desk (800-428-8268) to report any issues with your Business Objects content.

CWS/CMS, CDT, Bulletin

CWS/CMS: CDT Service Desk Bulletin - SAFE Cloud Service Scheduled Maintenance - July 25, 2026 | 8PM - 2AM

July 07, 2026 Communications

ALL SPOCs, Technical Contacts and CAD Contacts:

The California Department of Technology (CDT) has scheduled maintenance of the SAFE Cloud service. The maintenance begins on Saturday, July 25, 2026, at 8:00 PM and concludes on Sunday, July 26, 2026, at 2:00 AM. The activity will cause interruptions in the SAFE Cloud service. Some Business Objects (BO) reports will fail to send, or automated scripts may fail to retrieve from SAFE during this scheduled maintenance.

Action Required

All users should logoff of the SAFE Cloud service prior to the start of the stated maintenance timeframe. Please check on your scheduled BO SAFE reports and automated FTP scripts. If needed, re-run the reports and scripts.

Contact the IBM Help Desk (800-428-8268) to report any issues with your Business Objects content in SAFE.

Please Note

When working with the CARES support teams we ask that you take the following precautions to protect CARES case data: 

  • Do not share sensitive data (PHI / PII)  or other case details with the Service Desk, either directly or via email.  Sensitive and confidential data cannot be stored in the ticketing system. The Service Desk can only receive fully redacted information.
  • If performing a screen share at the request of the support team, ensure minimum necessary practices are followed, including that only those that need to see the information are present. Screenshots or recordings of the meetings where sensitive/confidential information is present is not permitted.
  • If sensitive information is required by third tier support (e.g., case numbers), ensure that it is shared via secured methods – please contact your county Privacy officer or the CWDS ISO for guidance as needed.

We appreciate your partnership in protecting the privacy and safety of the children and families we serve while ensuring we can effectively support you. 

CWS/CMS, CDT, Bulletin

Technical Bulletin – Urgent June 2026 Windows Update Issue

June 12, 2026 Communications

Co-Existent County SPOCs and Technical Contacts:

Issue: The CWS/CMS application generates a 29956 error in certain situations when attempting to make a call to Word documents. This error prevents the user from data input as part of normal workflow processes.

Cause: Microsoft has confirmed that the issue has been caused by Microsoft’s June 2026 update (released on June 9, 2026), specifically the KB5094126 installation on Windows 11 desktops. Microsoft has confirmed this issue is present for multiple customers.

Workaround Solution: A temporary workaround from Microsoft is to uninstall KB5094126 on impacted systems. A permanent fix is expected to be released by Microsoft within the next few days.

Note: This issue and workaround does not apply to the Dedicated County workstations. The June 2026 Microsoft patch KB5094126 was not yet installed on the Dedicated County workstations.

Action Required

Co-Existent Counties that installed the June 2026 updates from Microsoft should, as a temporary workaround, are strongly advised to uninstall patch KB5094126 from their workstations, until Microsoft provides a permanent fix.

CWS/CMS, Bulletin

CDT Service Desk Bulletin – Standard Monthly OS Security Patches to SBCS Infrastructure Servers

June 10, 2026 Communications

All SPOCs, Technical Contacts, and SBC Administrators:

The California Department of Technology (CDT) has scheduled maintenance on Saturday, June 27, 2026, beginning at 6:00 AM and concluding at 10:00 AM. During the maintenance window, CDT will apply Standard Monthly OS Security Patches to SBCS Infrastructure Servers. There is no anticipated outage for this maintenance; however, CDT is asking that everyone log off from the Citrix SBC system, if not actively using it during the maintenance window.
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Service Desk Bulletin

Subject: Standard Monthly Operating System Security Patches to SBCS Infrastructure Servers.

Reference Number:

CHG0090664

Event Date/Time:

06/27/2026 @ 06:00 AM

Start Date/Time:

06/27/2026 @ 06:00 AM

End Date/Time:

06/27/2026 @ 10:00 AM

Standard Monthly Operating System (OS) Security Patches to Server Based Computing Services (SBCS) Infrastructure Servers

Summary: CDT will apply Standard Monthly OS Security Patches to SBCS Infrastructure Servers. This process will take place during the Scheduled Preventative Maintenance Window.

Action Requested: Please close out all unused applications and log off from the Citrix system if you are not active.

Who is Affected: All SBCS Users

What to Expect: CDT will apply Standard Monthly OS Security Patches to SBCS Infrastructure Servers. This process will take place during the Scheduled Preventative Maintenance Window.

If you have questions or comments regarding this bulletin, please contact the 24/7 Data Center Service Desk at (916) 464-4311 or Service.Desk@state.ca.gov.

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Action Required

If users experience any issues with CWS/CMS, please follow your county process for reporting issues or you may contact the IBM Boulder Help Desk at 1-800-428-8268.

Maintenance, CWS/CMS, CDT, Bulletin

CDT Service Desk Bulletin – Windows Monthly Patching

June 09, 2026 Communications

ALL SPOCs, Technical Contacts and CAD Contacts:

The California Department of Technology (CDT) has scheduled monthly Microsoft security patching. The patching begins on Friday, July 17, 2026, at 6:00 PM and concludes on Saturday, July 18, 2026, at 1:00 AM. The activity may cause interruptions to the Business Objects (BO) servers within the patching window. The expected impact to users is low; however, there is a potential to cause some BO reports to fail to send, or automated scripts may fail to retrieve.
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Service Desk Bulletin

Subject: Windows Monthly Patching

Reference Number:

CHG0083227

Event Date/Time:

Friday, 07/17/2026 @ 06:00 PM

Start Date/Time:

Friday, 07/17/2026 @ 06:00 PM

End Date/Time:

Saturday, 07/18/2026 @ 01:00 AM

Summary: CDT will perform monthly Microsoft security patching and  preventative maintenance on all Windows servers hosted at the Gold Camp and Vacaville campuses.  During this time, all Windows servers will be rebooted.

Please note that this activity occurs within the Preventative Maintenance and Patching Schedules | CDT Services (ca.gov).

Who is Affected: All customers using Windows Hosting Managed Services.

What to Expect: Windows servers will reboot.

If you have questions or comments regarding this bulletin, please contact the 24/7 Department of Technology Service Desk at (916) 464-4311 or ServiceDesk@state.ca.gov.

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Action Required

Review scheduled BO reports and reschedule report jobs to avoid the scheduled maintenance window. Rerun the missed report jobs, if necessary.

Contact the IBM Help Desk (800-428-8268) to report any issues with your Business Objects content.

Maintenance, CWS/CMS, CDT, Bulletin