All SPOCs, Technical Contacts, and Training Contacts:
The Release 9.5 (R9.5) CTW Final Status Incident Report (VB6) has been posted to the CWDS website. You can locate the document here: Release 9.5 | Child Welfare Digital Services (ca.gov).
For questions regarding this document please contact Customer Relations..
Action Required
None at this time.
Bulletin
CWS/CMS: CDT Service Desk Bulletin – Citrix Workspace Upgrade Recommended
All Co-Existent County CWS SPOCs, Technical Contacts, and SBC Administrators; All Probation SPOCs, Technical Contacts, and SBC Administrators:
Citrix has identified vulnerabilities in older versions of the Citrix Workspace App for Windows. Citrix strongly recommends that customers upgrade the workspace to the supported versions listed in the bulletin below, which contain fixes to abate the discovered vulnerabilities.
The California Department of Technology (CDT) has performed the recommended upgrade to the Citrix environments that they manage. This communication is being shared to inform counties that manage their own Citrix environments that they should make the same upgrades to mitigate exposure to this potential threat. This includes all Child Welfare Services (CWS) Co-Existent Counties and for all (both Co-Existent and Dedicated) Probation Counties using Citrix.
Action Required
Counties who manage their own Citrix environments are strongly recommended to confirm that their Citrix Workspace App for Windows is at or above the version identified as including fixes for the identified vulnerabilities.
If users experience any issues with Citrix Server Base Computing (SBC), please follow your county process for reporting issues or you may contact the IBM Boulder Help Desk at 1-800-428-8268.
Citrix has identified vulnerabilities in older versions of the Citrix Workspace App for Windows. Citrix strongly recommends that customers upgrade the workspace to the supported versions listed in the bulletin below, which contain fixes to abate the discovered vulnerabilities.
The California Department of Technology (CDT) has performed the recommended upgrade to the Citrix environments that they manage. This communication is being shared to inform counties that manage their own Citrix environments that they should make the same upgrades to mitigate exposure to this potential threat. This includes all Child Welfare Services (CWS) Co-Existent Counties and for all (both Co-Existent and Dedicated) Probation Counties using Citrix.
Action Required
Counties who manage their own Citrix environments are strongly recommended to confirm that their Citrix Workspace App for Windows is at or above the version identified as including fixes for the identified vulnerabilities.
If users experience any issues with Citrix Server Base Computing (SBC), please follow your county process for reporting issues or you may contact the IBM Boulder Help Desk at 1-800-428-8268.
CWS/CMS: CDT Service Desk Bulletin – SBCS Infrastructure Servers Security Patching
All SPOCs, Technical Contacts, and SBC Administrators:
The California Department of Technology (CDT) has scheduled maintenance on Saturday, September 28, 2024, beginning at 6:00 AM and concluding at 10:00 AM. During the maintenance window, CDT will apply Standard Monthly OS Security Patches to SBCS Infrastructure Servers. There is no anticipated outage for this maintenance; however, CDT is asking that everyone log off from the Citrix SBC system, if not actively using it during the maintenance window.
Action Required
If users experience any issues with CWS/CMS, please follow your county process for reporting issues or you may contact the IBM Boulder Help Desk at 1-800-428-8268.
The California Department of Technology (CDT) has scheduled maintenance on Saturday, September 28, 2024, beginning at 6:00 AM and concluding at 10:00 AM. During the maintenance window, CDT will apply Standard Monthly OS Security Patches to SBCS Infrastructure Servers. There is no anticipated outage for this maintenance; however, CDT is asking that everyone log off from the Citrix SBC system, if not actively using it during the maintenance window.
Action Required
If users experience any issues with CWS/CMS, please follow your county process for reporting issues or you may contact the IBM Boulder Help Desk at 1-800-428-8268.
CWS/CMS: CDT Service Desk Bulletin – Refresh ISE 2.7 to new version 3.2
All Dedicated County/Org SPOCs and Technical Contacts:
The California Department of Technology (CDT) has scheduled a refresh project to upgrade our current Cisco Identity Services Engine server. The refresh window will occur on Thursday, August 18, 2024, beginning at 4:00 AM and concluding at 7:00 AM. Within the refresh window, Dedicated County users who use VPN to access the CWS/CMS application will experience a five-minute service disruption even if the user is already logged in.
Action Required
If users experience any issues with CWS/CMS, please follow your county process for reporting issues or you may contact the IBM Boulder Help Desk at 1-800-428-8268.
The California Department of Technology (CDT) has scheduled a refresh project to upgrade our current Cisco Identity Services Engine server. The refresh window will occur on Thursday, August 18, 2024, beginning at 4:00 AM and concluding at 7:00 AM. Within the refresh window, Dedicated County users who use VPN to access the CWS/CMS application will experience a five-minute service disruption even if the user is already logged in.
Action Required
If users experience any issues with CWS/CMS, please follow your county process for reporting issues or you may contact the IBM Boulder Help Desk at 1-800-428-8268.
CWS/CMS: CDT Service Desk Bulletin – Statistical Analysis Software (SAS) Upgrade
All Identified SAS Users in Specific Organizations:
The California Department of Technology (CDT) has scheduled an upgrade to the Statistical Analysis Software (SAS) on Sunday, August 4, 2024, beginning at 6:00 PM and concluding at 7:00 PM. During the upgrade window, SAS will not be available to users.
Action Required
Reschedule SAS reports if they conflict with the scheduled SAS upgrade window.
If users experience any issues with CWS/CMS or with SAS reports, please follow your county process for reporting issues or you may contact the IBM Boulder Help Desk at 1-800-428-8268.
The California Department of Technology (CDT) has scheduled an upgrade to the Statistical Analysis Software (SAS) on Sunday, August 4, 2024, beginning at 6:00 PM and concluding at 7:00 PM. During the upgrade window, SAS will not be available to users.
Action Required
Reschedule SAS reports if they conflict with the scheduled SAS upgrade window.
If users experience any issues with CWS/CMS or with SAS reports, please follow your county process for reporting issues or you may contact the IBM Boulder Help Desk at 1-800-428-8268.
Thank you for attending the June 26, 2024, CWS-CARES Stakeholder Briefing
To: CWS-CARES SPOCs, Implementation Coordinators and Child Welfare Directors
Thank you for attending the CWS-CARES Stakeholder Briefing held on June 26, 2024. The CWS-CARES project values your input and engagement as we build the new system. In total, 311 attendees participated in the session – representing 47 of the 58 counties statewide – and CWS-CARES project staff responded to 31 questions.
To review the session slides, recording, questions/answers, and other information, please visit CWS-CARES Stakeholder Briefings | Child Welfare Digital Services.
To stay up to date on the latest CWS-CARES project news, visit the CWDS website and subscribe to our project newsletters.
We look forward to seeing you during the next CWS-CARES Stakeholder Briefing to be scheduled in early 2025.
For questions, please email, CWS_CustRel@otsi.ca.gov.
Action Required
None at this time.
Thank you for attending the CWS-CARES Stakeholder Briefing held on June 26, 2024. The CWS-CARES project values your input and engagement as we build the new system. In total, 311 attendees participated in the session – representing 47 of the 58 counties statewide – and CWS-CARES project staff responded to 31 questions.
To review the session slides, recording, questions/answers, and other information, please visit CWS-CARES Stakeholder Briefings | Child Welfare Digital Services.
To stay up to date on the latest CWS-CARES project news, visit the CWDS website and subscribe to our project newsletters.
We look forward to seeing you during the next CWS-CARES Stakeholder Briefing to be scheduled in early 2025.
For questions, please email, CWS_CustRel@otsi.ca.gov.
Action Required
None at this time.
CWS/CMS: CDT Service Desk Bulletin – SBCS Infrastructure Servers Security Patching
All SPOCs, Technical Contacts, and SBC Administrators:
The California Department of Technology (CDT) has scheduled maintenance on Saturday, July 27, 2024, beginning at 6:00 AM and concluding at 10:00 AM. During the maintenance window, CDT will apply Standard Monthly OS Security Patches to SBCS Infrastructure Servers. There is no anticipated outage for this maintenance; however, CDT is asking that everyone log off from the Citrix SBC system, if not actively using it during the maintenance window.
Action Required
If users experience any issues with CWS/CMS, please follow your county process for reporting issues or you may contact the IBM Boulder Help Desk at 1-800-428-8268.
The California Department of Technology (CDT) has scheduled maintenance on Saturday, July 27, 2024, beginning at 6:00 AM and concluding at 10:00 AM. During the maintenance window, CDT will apply Standard Monthly OS Security Patches to SBCS Infrastructure Servers. There is no anticipated outage for this maintenance; however, CDT is asking that everyone log off from the Citrix SBC system, if not actively using it during the maintenance window.
Action Required
If users experience any issues with CWS/CMS, please follow your county process for reporting issues or you may contact the IBM Boulder Help Desk at 1-800-428-8268.
CWS/CMS: CDT Service Desk Bulletin – New Citrix Environment Migration - REMINDER
All SPOCs, Technical Contacts, and SBC Administrators:
May 31, 2024 UPDATE: The California Department of Technology (CDT) has rescheduled this Citrix environment migration from June 8, 2024, to Saturday, June 22, 2024.
_____________________________________________________________________
The California Department of Technology (CDT) has scheduled the migration of Server Based Computing Services (SBCS) users to a new Citrix environment. The migration window is scheduled for Saturday,June 8, 2024, beginning at 6:00 AM, and concluding at 2:00 PM.
During the migration window, users connected to the CWS/CMS application via SBCS, either through physical tokens, through ‘soft’ tokens, or through the ‘token-less’ environment used by Probation staff may be kicked out of the application or unable to log in to the SBCS environment. If users are kicked out the SBCS environment, they will need to wait until the maintenance window is completed to sign back in.
Action Required
If users experience any issues with CWS/CMS, please follow your county process for reporting issues or you may contact the IBM Boulder Help Desk at 1-800-428-8268.
May 31, 2024 UPDATE: The California Department of Technology (CDT) has rescheduled this Citrix environment migration from June 8, 2024, to Saturday, June 22, 2024.
_____________________________________________________________________
The California Department of Technology (CDT) has scheduled the migration of Server Based Computing Services (SBCS) users to a new Citrix environment. The migration window is scheduled for Saturday,
During the migration window, users connected to the CWS/CMS application via SBCS, either through physical tokens, through ‘soft’ tokens, or through the ‘token-less’ environment used by Probation staff may be kicked out of the application or unable to log in to the SBCS environment. If users are kicked out the SBCS environment, they will need to wait until the maintenance window is completed to sign back in.
Action Required
If users experience any issues with CWS/CMS, please follow your county process for reporting issues or you may contact the IBM Boulder Help Desk at 1-800-428-8268.
CWS/CMS: Education Provider Information from the California Department of Education (CDE)
What is Impacted: CWS/CMS Application
On Friday, June 21, 2024, from 6:00 PM - 7:00 PM the CDE Interface will run to update Education Provider information for public schools, private schools, and school districts in the CWS/CMS application. This update applies to CDE school information only. School information manually created by a CWS/CMS user will not be affected. During this time, users may be unable to perform Education Provider searches in the CWS/CMS application.
Due to differences in data and formatting between CDE and the CWS/CMS application, some otherwise valid Education Providers may be end-dated. If this occurs, please refer to the Work Around section below. A list of all end-dated Education Providers will be sent to the SPOCs via email as soon as they become available.
Work Around
If an existing CDE Education Provider has been end-dated because of this process, users will need to conduct a search for the current Education Provider and create a new Education Notebook for the client.
Contact
CWDS Customer Relations
CWS/CMS: CDT Service Desk Bulletin - SAFE Cloud Service Scheduled Maintenance
ALL SPOCs, Technical Contacts and CAD Contacts:
The California Department of Technology (CDT) has scheduled maintenance of the SAFE Cloud service. The maintenance begins on Saturday, June 22 2024, at 8:00 PM and concludes on Sunday, June 23, 2024, at 2:00 AM. The activity will cause interruptions in the SAFE Cloud service. Some Business Objects (BO) reports will fail to send, or automated scripts may fail to retrieve from SAFE during this scheduled maintenance.
Action Required
All users should logoff of the SAFE Cloud service prior to the start of the stated maintenance timeframe. Please check on your scheduled BO SAFE reports and automated FTP scripts. If needed, re-run the reports and scripts.
Contact the IBM Help Desk (800-428-8268) to report any issues with your Business Objects content in SAFE.
The California Department of Technology (CDT) has scheduled maintenance of the SAFE Cloud service. The maintenance begins on Saturday, June 22 2024, at 8:00 PM and concludes on Sunday, June 23, 2024, at 2:00 AM. The activity will cause interruptions in the SAFE Cloud service. Some Business Objects (BO) reports will fail to send, or automated scripts may fail to retrieve from SAFE during this scheduled maintenance.
Action Required
All users should logoff of the SAFE Cloud service prior to the start of the stated maintenance timeframe. Please check on your scheduled BO SAFE reports and automated FTP scripts. If needed, re-run the reports and scripts.
Contact the IBM Help Desk (800-428-8268) to report any issues with your Business Objects content in SAFE.
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If unable to find a specific Bulletin, please contact Communications.