All Co-Existent County SPOCs and Technical Contacts:
As requested, here is the list of patches that IBM tested and applied to the Dedicated County Windows 10 Workstations for February 2024:
Windows 10 22H2
MS24-FEB: Cumulative Update for Windows 10 Version 22H2 - Windows 10 Version 22H2 - KB5034763 (x64) Critical
MS Office 2016
MS24-FEB: Security Update for Microsoft Office 2016 - Office 2016 - KB5002467 Critical
MS24-FEB: Security Update for Microsoft Office 2016 - Office 2016 - KB5002469 Important
MS24-FEB: Security Update for Microsoft Office 2016 - Office 2016 - KB5002519 Critical
MS24-FEB: Security Update for Microsoft Office 2016 - Office 2016 - KB5002522 Critical
MS24-FEB: Security Update for Microsoft Office 2016 - Office 2016 - KB5002537 Critical
MS24-FEB: Security Update for Microsoft PowerPoint 2016 - PowerPoint 2016 - KB5002495 Important
MS24-FEB: Security Update for Microsoft Publisher 2016 - Publisher 2016 - KB5002492 Important
MS24-FEB: Security Update for Microsoft Visio 2016 - Visio 2016 - KB5002491 Important
MS24-FEB: Security Update for Microsoft Word 2016 - Word 2016 - KB5002542 Important
MS24-FEB: Security Update for Skype for Business 2016 - Skype for Business 2016 - KB5002181 Important
Adobe Acrobat Reader CC
MS24-JAN: Cumulative Update for .NET Framework 4.8 for Windows 10 Version 1607 - Windows 10 Version 1607 - .NET Framework 4.8 - KB5033910 (x64) Important
Adobe Acrobat Reader 2023.008.20533 Available - Adobe Acrobat Reader - Continuous Track APSB24-07 Critical
M&O Emergency February 2024 Zero Day Patch for Outlook Vulnerabilities
MS24-FEB: Security Update for Microsoft Outlook 2016 - Outlook 2016 - KB5002543 Important
Action Required
No action is required. Informational only.
Bulletin
CWS/CMS MSI File Not Automatically Replicating to Servers
SPOCs and Technical Contacts for Kings, Lake, Napa, Orange, San Diego, San Francisco, Santa Clara, and Stanislaus Counties:
IBM ran a report on February 12, 2024, shortly after the CWS/CMS Release 9.3 implementation, to view when the Robocopy script was last ran. The Robocopy script is the formal process in which Counties receive the latest CWS/CMS MSI installation file. Eight (8) of the Counties had either not ran a new Robocopy script for quite some time or had never ran it. We assume these Counties must be manually copying the MSI files, instead of using the Robocopy script automatically replicate them, prior to the CWS/CMS release.
If a County needs assistance with updating the Robocopy script schedule to automatically replicate the CWS/CMS release MSI file to their County share folder, please submit an IBM Help Desk ticket (800-428-8268). The IBM team will work with your county to troubleshoot this issue.
Action Required
Contact the IBM Help Desk (800-428-8268) if a County wants assistance from IBM to automatically replicate the MSI files to the County’s shared folder using the Robocopy script.
IBM ran a report on February 12, 2024, shortly after the CWS/CMS Release 9.3 implementation, to view when the Robocopy script was last ran. The Robocopy script is the formal process in which Counties receive the latest CWS/CMS MSI installation file. Eight (8) of the Counties had either not ran a new Robocopy script for quite some time or had never ran it. We assume these Counties must be manually copying the MSI files, instead of using the Robocopy script automatically replicate them, prior to the CWS/CMS release.
If a County needs assistance with updating the Robocopy script schedule to automatically replicate the CWS/CMS release MSI file to their County share folder, please submit an IBM Help Desk ticket (800-428-8268). The IBM team will work with your county to troubleshoot this issue.
Action Required
Contact the IBM Help Desk (800-428-8268) if a County wants assistance from IBM to automatically replicate the MSI files to the County’s shared folder using the Robocopy script.
CARES-RFA
CARES RFA Pilot Counties:
An issue was discovered in the CARES-RFA application that was showing the Chatter feature in the application, under the Event / Call area. The Chatter feature should not be visible in the Production environment. The CWDS team is working on correcting this issue as soon as possible. Updates will be provided as they are received.
Action Required
No action is required at this time.
If users experience any issues with the CWS-CARES, please follow your county process for reporting issues. CWS-CARES County Administrators may contact the CARES Service Desk through the CWDS ServiceNow Customer Support Management (CSM) Portal. Alternate methods are phoning 1-855-292-3444 or via email at Servicedesk@cwds.ca.gov during normal business hours. You may also email after hours, and a Service Desk representative will contact you the next business day.
An issue was discovered in the CARES-RFA application that was showing the Chatter feature in the application, under the Event / Call area. The Chatter feature should not be visible in the Production environment. The CWDS team is working on correcting this issue as soon as possible. Updates will be provided as they are received.
Action Required
No action is required at this time.
If users experience any issues with the CWS-CARES, please follow your county process for reporting issues. CWS-CARES County Administrators may contact the CARES Service Desk through the CWDS ServiceNow Customer Support Management (CSM) Portal. Alternate methods are phoning 1-855-292-3444 or via email at Servicedesk@cwds.ca.gov during normal business hours. You may also email after hours, and a Service Desk representative will contact you the next business day.
CWS/CMS: California Department of Technology Service Desk Bulletin – Citrix NetScaler Firmware Update
All SPOCs, Technical Contacts, and SBC Administrators:
The California Department of Technology (CDT) has scheduled maintenance on Friday, February 2, 2024, beginning at 6:00 PM and concluding at 11:59 PM. During the maintenance window, CDT will update the Citrix NetScaler firmware. Users should sign off prior to the start of the change. Citrix SBC users may be kicked out of the system or unable to log in. If users are kicked out of the system, they will need to wait until the maintenance window is completed to sign back in.
Action Required
If users experience any issues with CWS/CMS, please follow your county process for reporting issues or you may contact the IBM Boulder Help Desk at 1-800-428-8268.
CWS/CMS: California Department of Technology Service Desk Bulletin – SBCS Infrastructure Servers Security Patching
All SPOCs, Technical Contacts, and SBC Administrators:
The California Department of Technology (CDT) has scheduled maintenance on Saturday, January 27, 2024, beginning at 6:00 AM and concluding at 10:00 AM. During the maintenance window, CDT will apply Standard Monthly OS Security Patches to SBCS Infrastructure Servers. There is no anticipated outage for this maintenance; however, CDT is asking that everyone log off from the Citrix SBC system, if not actively using it during the maintenance window.
Action Required
If users experience any issues with CWS/CMS, please follow your county process for reporting issues or you may contact the IBM Boulder Help Desk at 1-800-428-8268.
The California Department of Technology (CDT) has scheduled maintenance on Saturday, January 27, 2024, beginning at 6:00 AM and concluding at 10:00 AM. During the maintenance window, CDT will apply Standard Monthly OS Security Patches to SBCS Infrastructure Servers. There is no anticipated outage for this maintenance; however, CDT is asking that everyone log off from the Citrix SBC system, if not actively using it during the maintenance window.
Action Required
If users experience any issues with CWS/CMS, please follow your county process for reporting issues or you may contact the IBM Boulder Help Desk at 1-800-428-8268.
CWDS: California Department of Technology Service Desk Bulletin – Firewall Migration Impacting VPN Access, Dec. 17, 2023 | 4 AM - 7 AM
All Dedicated County SPOCs and Technical Contacts:
The California Department of Technology (CDT) has scheduled a change window to perform a firewall update. The change window will occur on Sunday, December 17, 2023, beginning at 4:00 AM and concluding at 7:00 AM. Dedicated County users who are using VPN access may experience a drop in service within the scheduled firewall migration.
This connection would include access to the CWS/CMS application, the CARES-Live application, the CWS-CARES application, all ca.gov websites (including the https://www.cwds.ca.gov website), County websites, and possibly County email via the CWS proxy.
Users already connected to VPN prior to the start of the change window should be able to remain connected; however, any new attempt to connect during the window is expected to fail until the migration has completed.
Action Required
CWS/CMS: If users experience any issues with CWS/CMS, please follow your county process for reporting issues or you may contact the IBM Boulder Help Desk at 1-800-428-8268.
CARES-Live: If users experience any issues with CARES-Live, please follow your county process for reporting issues. CARES-Live County Administrators may contact the CARES Service Desk through the CWDS ServiceNow Customer Support Management (CSM) Portal. Alternate methods are phoning 1-855-292-3444 or via email at Servicedesk@cwds.ca.gov during normal business hours. You may also email after hours and a Service Desk representative will contact you the next business day.
The California Department of Technology (CDT) has scheduled a change window to perform a firewall update. The change window will occur on Sunday, December 17, 2023, beginning at 4:00 AM and concluding at 7:00 AM. Dedicated County users who are using VPN access may experience a drop in service within the scheduled firewall migration.
This connection would include access to the CWS/CMS application, the CARES-Live application, the CWS-CARES application, all ca.gov websites (including the https://www.cwds.ca.gov website), County websites, and possibly County email via the CWS proxy.
Users already connected to VPN prior to the start of the change window should be able to remain connected; however, any new attempt to connect during the window is expected to fail until the migration has completed.
Action Required
CWS/CMS: If users experience any issues with CWS/CMS, please follow your county process for reporting issues or you may contact the IBM Boulder Help Desk at 1-800-428-8268.
CARES-Live: If users experience any issues with CARES-Live, please follow your county process for reporting issues. CARES-Live County Administrators may contact the CARES Service Desk through the CWDS ServiceNow Customer Support Management (CSM) Portal. Alternate methods are phoning 1-855-292-3444 or via email at Servicedesk@cwds.ca.gov during normal business hours. You may also email after hours and a Service Desk representative will contact you the next business day.
CWS/CMS: Education Provider Information from the California Department of Education (CDE)
What is Impacted: CWS/CMS Application
On Friday, December 22, 2023, from 6:00 PM - 7:00 PM the CDE Interface will run to update Education Provider information for public schools, private schools, and school districts in the CWS/CMS application. This update applies to CDE school information only. School information manually created by a CWS/CMS user will not be affected. During this time, users may be unable to perform Education Provider searches in the CWS/CMS application.
Due to differences in data and formatting between CDE and the CWS/CMS application, some otherwise valid Education Providers may be end-dated. If this occurs, please refer to the Work Around section below. A list of all end-dated Education Providers will be sent to the SPOCs via email as soon as they become available.
Additional Notes
Code Table Refresh is not required.
Work Around
If an existing CDE Education Provider has been end-dated because of this process, users will need to conduct a search for the current Education Provider and create a new Education Notebook for the client.
Contact
CWDS Customer Relations
CWS/CMS: California Department of Technology Service Desk Bulletin - SAFE Cloud Service Scheduled Maintenance
ALL SPOCs, Technical Contacts and CAD Contacts:
The California Department of Technology (CDT) has scheduled maintenance of the SAFE Cloud service. The maintenance begins on Saturday, December 16, 2023, at 8:00 PM and concludes on Sunday, December 17, 2023, at 2:00 AM. The activity will cause interruptions in the SAFE Cloud service. Some Business Objects (BO) reports will fail to send, or automated scripts may fail to retrieve from SAFE during this scheduled maintenance.
Action Required
All users should logoff of the SAFE Cloud service prior to the start of the stated maintenance timeframe. Please check on your scheduled BO SAFE reports and automated FTP scripts. If needed, re-run the reports and scripts.
Contact the IBM Help Desk (800-428-8268) to report any issues with your Business Objects content in SAFE.
The California Department of Technology (CDT) has scheduled maintenance of the SAFE Cloud service. The maintenance begins on Saturday, December 16, 2023, at 8:00 PM and concludes on Sunday, December 17, 2023, at 2:00 AM. The activity will cause interruptions in the SAFE Cloud service. Some Business Objects (BO) reports will fail to send, or automated scripts may fail to retrieve from SAFE during this scheduled maintenance.
Action Required
All users should logoff of the SAFE Cloud service prior to the start of the stated maintenance timeframe. Please check on your scheduled BO SAFE reports and automated FTP scripts. If needed, re-run the reports and scripts.
Contact the IBM Help Desk (800-428-8268) to report any issues with your Business Objects content in SAFE.
CWDS: California Department of Technology Service Desk Bulletin – CalCloud Windows Tenant Patching
All SPOCs, Technical Contacts, and Training Contacts:
The California Department of Technology (CDT) has scheduled security patching of the CalCloud Windows servers. The patching window begins on Friday, December 8, 2023, at 7:00 PM and concludes on Saturday, December 9, 2023, at 06:00 AM. The patching activity will cause intermittent interruptions in connectivity to the CWDS website and the CWDS Portals website during the patching window.
Action Required
If users experience any issues with the CWDS website or the CWDS Portals website, please follow your county process for reporting issues or you may contact the IBM Boulder Help Desk at 1-800-428-8268.
The California Department of Technology (CDT) has scheduled security patching of the CalCloud Windows servers. The patching window begins on Friday, December 8, 2023, at 7:00 PM and concludes on Saturday, December 9, 2023, at 06:00 AM. The patching activity will cause intermittent interruptions in connectivity to the CWDS website and the CWDS Portals website during the patching window.
Action Required
If users experience any issues with the CWDS website or the CWDS Portals website, please follow your county process for reporting issues or you may contact the IBM Boulder Help Desk at 1-800-428-8268.
CWS/CMS: California Department of Technology Service Desk Bulletin – SBCS Infrastructure Servers Security Patching
All SPOCs, Technical Contacts, and SBC Administrators:
The California Department of Technology (CDT) has scheduled maintenance on Saturday, December 30, 2023, beginning at 6:00 AM and concluding at 10:00 AM. During the maintenance window, CDT will apply Standard Monthly OS Security Patches to SBCS Infrastructure Servers. There is no anticipated outage for this maintenance; however, CDT is asking that everyone log off from the Citrix SBC system, if not actively using it during the maintenance window.
Action Required
If users experience any issues with CWS/CMS, please follow your county process for reporting issues or you may contact the IBM Boulder Help Desk at 1-800-428-8268.
The California Department of Technology (CDT) has scheduled maintenance on Saturday, December 30, 2023, beginning at 6:00 AM and concluding at 10:00 AM. During the maintenance window, CDT will apply Standard Monthly OS Security Patches to SBCS Infrastructure Servers. There is no anticipated outage for this maintenance; however, CDT is asking that everyone log off from the Citrix SBC system, if not actively using it during the maintenance window.
Action Required
If users experience any issues with CWS/CMS, please follow your county process for reporting issues or you may contact the IBM Boulder Help Desk at 1-800-428-8268.
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