All SPOCs, Technical Contacts, and SBC Administrators:
The California Department of Technology (CDT) has scheduled a change window on Sunday, October 15, 2023, to replace core switches at the Gold Camp Data Center. The change window will begin at 12:00 midnight and conclude at 7:00 AM on Sunday morning.
CWS/CMS connections through the Gold Camp facility will failover to either the Orange or Vacaville Data Center facilities while the change is in progress. CWS/CMS users may experience a slightly longer time than usual to connect to the CWS/CMS application while the network looks for connections to the other two Data Centers. No interruption in service is expected for direct connection to CWS/CMS during this activity.
Server Based Computing (SBC) access to the CWS/CMS will be impacted during the change window, while CDT is in the process of switching out cables and making configuration changes.
CARES-Live users will also be impacted during the seven-hour change window, while CDT is in the process of switching out cables and making configuration changes.
There is no impact to connectivity to CWS-CARES.
Action Required
CWS/CMS Users If users experience any issues with CWS/CMS, please follow your county process for reporting issues, or you may contact the IBM Boulder Help Desk at 1-800-428-8268.
CARES-Live Users Please follow your county process for reporting issues. CARES-Live County Administrators may contact the CARES Service Desk through the CWDS ServiceNow Customer Support Management (CSM) Portal. Alternate methods are phoning 1-855-292-3444 or via CWDS Service Desk email during normal business hours. You may also email after hours, and a Service Desk representative will contact you the next business day.
California Department of Technology Service Desk Bulletin – Gold Camp Data Center Core Switch Replacement, Oct. 15, 2023 | 12 AM - 7AM
If unable to find a specific Bulletin, please contact Communications.