EFFECTIVE NOVEMBER 30, 2023, CARES-Live 2.8.27 RELEASE IS SCHEDULED TO MOVE INTO PRODUCTION
The CARES-Live team has scheduled release activity that will interrupt connectivity to the CARES-Live application. The release activity will begin at 6:00 PM on Thursday, November 30, 2023, and conclude at 9:00 PM. During this release, the CARES-Live team will focus on application changes, and users will not be able to access the CARES-Live application during this scheduled outage.
CARES-Live 2.8.27:
CWS-CARES-Live Training Portal (Dashboard):
- The Portal Link on the CARES-Live Dashboard will now point to the CARES-Live training material on the CWDS Implementation Portal website (https://cwds.ca.gov/IP-Quick-Access-CARES-Live) and users can access the Training materials from the new location.
If users experience any issues with CARES-Live, please follow your county process for reporting issues. CARES-Live County Administrators may contact the CARES Service Desk through the CWDS ServiceNow Customer Support Management (CSM) Portal at https://cwds.service-now.com/csm. Alternate methods are phoning 1-855-292-3444 or via email at Servicedesk@cwds.ca.gov during normal business hours. You may also email after hours and a Service Desk representative will contact you the next business day.