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The CWDS Project had identified a network issue with CARES-Live. When users were attempting to launch the CARES-Live Application, they were receiving a Connection Time Out error message. The CWDS Office did the investigation, and the issue is now resolved. Users should now be able to access the application and work without any interruption.
Action Required
If users experience any issues with CARES-Live, please follow your county process for reporting issues. CARES-Live County Administrators may contact the CARES Service Desk through the CWDS ServiceNow Customer Support Management (CSM) Portal. Alternate methods are phoning 1-855-292-3444 or via email at Servicedesk@cwds.ca.gov during normal business hours. You may also email after hours and a Service Desk representative will contact you the next business day.
CARES-Live Application Connection Issue Identified and Resolved
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