All SPOCs and Technical Contacts:
The California Department of Technology (CDT) has scheduled a maintenance window on Thursday, October 5, 2023, beginning at 8:00 PM and concluding at 12:00 midnight. During the maintenance window, CDT will perform a switch operating system upgrade.
Access to CARES-Live will experience service interruption during the scheduled maintenance window.
There is no expected impact to CWS/CMS or CWS-CARES.
Action Required
Please follow your county process for reporting issues. CARES-Live County Administrators may contact the CARES Service Desk through the CWDS ServiceNow Customer Support Management (CSM) Portal. Alternate methods are phoning 1-855-292-3444 or via CWDS Service Desk email during normal business hours. You may also email after hours, and a Service Desk representative will contact you the next business day.
CARES-Live: California Department of Technology Service Desk Bulletin – Switch Upgrade, Oct. 5, 2023 | 8 PM - 12 AM
If unable to find a specific Bulletin, please contact Communications.