All SPOCs and Technical Contacts:
August 29, 2023 UPDATE: REMINDER - The CARES-Live team has scheduled maintenance for the CARES-Live application. The maintenance is scheduled for Thursday, August 31, 2023, from 6:00 PM to 9:00 PM. During this scheduled maintenance, the CARES-Live team will focus on infrastructure maintenance and correct erroneous and outdated available bed counts on the CARES-Live Facility Search results page.
CARES-Live will not be accessible during this change window.
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August 23, 2023 UPDATE: The CARES-Live team has scheduled maintenance for the CARES-Live application. The maintenance is scheduled for Thursday, August 31, 2023, from 6:00 PM to 9:00 PM. During this scheduled maintenance, the CARES-Live team will focus on infrastructure maintenance and correct erroneous and outdated available bed counts on the CARES-Live Facility Search results page.
CARES-Live will not be accessible during this change window.
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The CWDS project has identified an issue with the application code that sometimes displays outdated available bed counts on the search results page. However, the available bed counts are accurate when the user clicks on the individual facilities.
Only a limited number of search results are outdated. The current estimate of impacted facilities stands at approximately 3 percent. The inaccuracies are caused when only the placement information of an LIS facility is changed within the CWS/CMS application.
The CARES-Live Team is working to resolve this issue and will implement a code fix to correct this inaccurate information soon.
Workaround
The CARES-Live Team has developed a temporary workaround until the application code fix is implemented. CARES-Live users need to click on each individual facility to get the accurate count of Available Beds.
Additional communications will be sent out as new information, including when the application code fix will be implemented, is received.
Action Required
If users experience any issues with CARES-Live, please follow your county process for reporting issues. CARES-Live County Administrators may contact the CARES Service Desk through the CWDS ServiceNow Customer Support Management (CSM) Portal. Alternate methods are phoning 1-855-292-3444 or via email during normal business hours. You may also email after hours and a Service Desk representative will contact you the next business day.
CARES-Live Facility Search – Available Beds Count – August 31, 2023| 6:00 PM - 9:00 PM - UPDATE REMINDER
If unable to find a specific Bulletin, please contact Communications.