All SPOCs and Technical Contacts:
The CWDS project identified and corrected an issue in Facility Search within the CARES-Live Application. The Facility License status on the search results page displayed an outdated License Status. This issue was reported to the Project Office on April 8, 2024. After investigating the issue it was discovered it started on April 3, 2024.
On April 8, 2024, the CARES-Live team completed their investigation and took the necessary measures to resolve this discrepancy.
Action Required
At this time we request counties recheck Facility License Statuses that may have been reviewed between April 3rd and April 8th, using Facility Search in the CARES-Live Application.
If users experience any issues with CARES-Live, please follow your county process for reporting issues. CARES-Live County Administrators may contact the CARES Service Desk through the CWDS ServiceNow Customer Support Management (CSM) Portal. Alternate methods are phoning 1-855-292-3444 or via email at Servicedesk@cwds.ca.gov during normal business hours. You may also email after hours and a Service Desk representative will contact you the next business day.
CARES-Live Facility Search Result – License Status
If unable to find a specific Bulletin, please contact Communications.