All SPOCs and Technical Contacts:
In support of the CWS/CMS Release 9.2 deployment scheduled for Saturday, September 16, 2023, from 5:00 AM to 1:00 PM, the CARES-Live application will also not be available during this CWS/CMS scheduled deployment.
Action Required
If users experience any issues with CARES-Live outside of this scheduled outage, please follow your county process for reporting issues. CARES-Live County Administrators may contact the CARES Service Desk through the CWDS ServiceNow Customer Support Management (CSM) Portal. Alternate methods are phoning 1-855-292-3444 or via email at Servicedesk@cwds.ca.gov during normal business hours. You may also email after hours and a Service Desk representative will contact you the next business day.
CARES-Live Scheduled Outage for Saturday, September 16, 2023 | 5:00 AM – 1:00 PM
If unable to find a specific Bulletin, please contact Communications.