July 14, 2023 Update: The CARES Team has developed a fix to resolve the Change Owner issue. The fix, CARES 0.9.2, will be deployed to the pilot counties (Contra Costa, Fresno, Placer, and Santa Clara) on Monday, July 17, 2023. The release activity is planned to begin at 5:00 PM and conclude at 10:00 PM. During this scheduled outage, users in pilot counties will not be able to access the CARES RFA application.
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CWDS has received reports that RFA staff are unable to use the Change Owner feature in the CARES-RFA Process Application. The following error displays when the attempt is made to use this feature –
We are currently troubleshooting this issue identified in incident number(s) INC0021769 and INC0021764. There is currently no ETA for resolution. We will provide updates as we receive them.
Action Required
Please follow your county process for reporting issues. CWS-CARES County Administrators may contact the CARES Service Desk through the CWDS ServiceNow Customer Support Management (CSM) Portal. Alternate methods are phoning 1-855-292-3444 or via email during normal business hours. You may also email after hours, and a Service Desk representative will contact you the next business day.