An issue has been discovered during end user testing of the CWS-CARES application.
Problem Description:
The ‘Tribal Representative Notified Date’ field became a required field in CWS-CARES on June 26, 2023. Prior to June 26, the field could be left blank without any issue. However, when trying to reassign a record with a blank, but required, ‘Tribal Representative Notified Date’ field value, users will now receive the following error message:
The development team is working on developing fixes of this known issue and a follow up communication will be sent with a workaround once it is identified.
Action Required
Please follow your county process for reporting this issue. CWS-CARES County Administrators may contact the CARES Service Desk through the CWDS ServiceNow Customer Support Management (CSM) Portal. Alternate methods are phoning 1-855-292-3444 or via email during normal business hours. You may also email after hours, and a Service Desk representative will contact you the next business day.