Here’s a quick recap:
The October 2026 Go-Live date and scope is not changing.
We are launching a more holistic approach to improve the user experience and deliver CWS-CARES Version 1 (V1).
Highlights
- Increased opportunities for user feedback and an enhanced user experience
- Users will provide feedback earlier with the holistic design process, in addition to Extended User Scenario Testing (EUST).
- Starting in September 2024, Core Constituents will be able to view a pre-built product in Salesforce that more closely resembles the final product. This preview is a new step that allows users to evaluate the design, give feedback, and identify potential improvements.
- Product reviews now include multiple scenarios for process validation that will cover several related processes. Previously, reviews of individual processes were conducted separately. By reviewing a group of connected processes, participants will be able to see how smaller steps fit into a larger workflow.
- Better user feedback visibility and traceability
- The product review feedback will be captured and tracked for traceability.
- We are implementing a new way for Core Constituents and users to locate and monitor their feedback and each other’s feedback from inception to disposition.
- Adjustments to upcoming Extended User Scenario Testing (EUST) phases
- There are four EUSTs (previously three).
- EUST 1 is complete. EUST 2 begins in March 2025, EUST 3 begins in February 2026 with a duration of six weeks (previously four weeks), and EUST 4 begins in May 2026 with End-to-End testing for the entire CWS-CARES Version 1 scope.
- We would like to include a larger group of participants in all upcoming EUSTs (2, 3, and 4) to gain insights from a wider range of users and include other counties in addition to Core Constituents.
- Attached is the updated calendar of CWS-CARES Core Constituent meetings. Participants will receive Outlook meeting invitations for all sessions through the month of September. This calendar is point-in-time and subject to change; we will share schedules at least one month in advance of upcoming meetings.
- We believe this shift towards holistic design will be instrumental in creating a better user experience. We're eager to embark on this journey together and integrate this approach into many aspects of our work.
- If you have any questions, please contact Customer Relations.