All Pilot County RFA Implementation Coordinators, SPOCs and Technical Contacts:
The CWS-CARES team has scheduled a hotfix to be deployed to the CWS-CARES production environment. The hotfix deployment will occur on Thursday, January 4, 2024, beginning at 5:00 PM and concluding at 6:30 PM. During the hotfix deployment, the CWS-CARES Resource Family Approval (RFA) Application Submission, Review, and Approval Process will not be accessible for pilot counties Contra Costa, Fresno, Placer, and Santa Clara.
Action Required
Please follow your county process for reporting issues. CWS-CARES County Administrators may contact the CARES Service Desk through the CWDS ServiceNow Customer Support Management (CSM) Portal. Alternate methods are phoning 1-855-292-3444 or via the Service Desk email during normal business hours. You may also email after hours, and a Service Desk representative will contact you the next business day.
CWS-CARES Scheduled Hotfix
If unable to find a specific Bulletin, please contact Communications.