All Pilot County RFA Implementation Coordinators, SPOCs and Technical Contacts:
The CWS-CARES team has scheduled a hotfix, CWS-CARES 0.11.2, to be deployed to the CWS-CARES production environment. The hotfix deployment will occur on Wednesday, January 24, 2024, beginning at 5:00 PM and concluding at 6:30 PM. During the hotfix deployment, the CWS-CARES Resource Family Approval (RFA) Application Submission, Review, and Approval Process will not be accessible for pilot counties Contra Costa, Fresno, Placer, and Santa Clara.
Action Required
Please follow your county process for reporting issues. CWS-CARES County Administrators may contact the CARES Service Desk through the CWDS ServiceNow Customer Support Management (CSM) Portal. Alternate methods are phoning 1-855-292-3444 or via email at Servicedesk@cwds.ca.gov during normal business hours. You may also email after hours, and a Service Desk representative will contact you the next business day.
The Interim Process document is estimated to be posted approximately one week after the deployment of the hotfix. Once available, the document can be found here: RFA Application Process Release Notes and Interim Processes