All Pilot County RFA Implementation Coordinators, SPOCs and Technical Contacts:
The CWS-CARES team has scheduled maintenance activity for the CWS-CARES production environment for Wednesday, September 13, 2023, beginning at 5:00 PM and concluding at 6:00 PM. During the maintenance window, the CWS-CARES Resource Family Approval (RFA) Application Submission, Review, and Approval Process will not be accessible for pilot counties Contra Costa, Fresno, Placer, and Santa Clara.
Action Required
Please follow your county process for reporting issues. CWS-CARES County Administrators may contact the CARES Service Desk through the CWDS ServiceNow Customer Support Management (CSM) Portal. Alternate methods are phoning 1-855-292-3444 or via email during normal business hours. You may also email after hours, and a Service Desk representative will contact you the next business day.
CWS-CARES Scheduled Maintenance – September 13, 2023 | 5:00 PM – 6:00 PM
If unable to find a specific Bulletin, please contact Communications.