All Pilot County RFA Implementation Coordinators and SPOCs:
November 9, 2023 UPDATE: The time has changed from beginning at 5:00PM and concluding at 7:00PM to now 7:00PM and concluding at 9:00PM.
__________________________________________________________________________________________________
The CWS-CARES team has scheduled maintenance activity for the CWS-CARES production environment for November 9, 2023, beginning at 7:00PM and concluding at 9:00PM. During the maintenance window, the CWS-CARES Resource Family Approval (RFA) Application Submission, Review, and Approval Process will be accessible for pilot counties Contra Costa, Fresno, Placer, and Santa Clara.
As part of the maintenance window the Adobe AEM functionality will not be accessible.
Action Required
Please follow your county process for reporting issues. CWS-CARES County Administrators may contact the CARES Service Desk through the CWDS ServiceNow Customer Support Management (CSM) Portal. Alternate methods are phoning 1-855-292-3444 or via email during normal business hours. You may also email after hours, and a Service Desk representative will contact you the next business day.
CWS-CARES Scheduled Maintenance – UPDATE
If unable to find a specific Bulletin, please contact Communications.