All Pilot County RFA Implementation Coordinators and SPOCs:
The CWS-CARES team has scheduled maintenance activity for the CWS-CARES production environment for Friday, August 23, 2024, beginning at 5:00 PM and concluding at 11:00 PM. During this maintenance window, the CWS-CARES Resource Family Approval (RFA) Application Submission, Review, and Approval Process will be inaccessible for the pilot counties of Contra Costa, Fresno, Placer, and Santa Clara.
Action Required
No action required for end-users is needed during this maintenance window.
If users experience any issues with the CWS-CARES, please follow your county process for reporting issues. CWS-CARES County Administrators may contact the CARES Service Desk through the CWDS ServiceNow Customer Support Management (CSM) Portal. Alternate methods are phoning 1-855-292-3444 or via email at Servicedesk@cwds.ca.gov during normal business hours. You may also email after hours, and a Service Desk representative will contact you the next business day.
CWS-CARES Scheduled Outage - August 23, 2024 | 5 PM - 11 PM
If unable to find a specific Bulletin, please contact Communications.