Santa Clara County RFA Implementation Coordinators and SPOCs:
August 28, 2024 UPDATE: During the Hyperforce Migration on August 23, 2024, it was identified that Santa Clara County RFA users were having issues connecting to the CWS-CARES Resource Family Approval (RFA) Application Submission, Review and Approval Process. The CWS-CARES project team is actively working with Santa Clara County technical personnel to resolve this issue as quickly as possible. More details will be shared as soon as they become available.
Action Required:
No action is required for Santa Clara County RFA users. More details will be shared as soon as they become available.
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The CWS-CARES team has scheduled maintenance activity for the CWS-CARES production environment for Friday, August 23, 2024, beginning at 5:00 PM and concluding at 11:00 PM. During this maintenance window, the CWS-CARES Resource Family Approval (RFA) Application Submission, Review, and Approval Process will be inaccessible for the pilot counties of Contra Costa, Fresno, Placer, and Santa Clara.
Action Required
No action required for end-users is needed during this maintenance window.
If users experience any issues with the CWS-CARES, please follow your county process for reporting issues. CWS-CARES County Administrators may contact the CARES Service Desk through the CWDS ServiceNow Customer Support Management (CSM) Portal. Alternate methods are phoning 1-855-292-3444 or via email at Servicedesk@cwds.ca.gov during normal business hours. You may also email after hours, and a Service Desk representative will contact you the next business day.
CWS-CARES Scheduled Outage - UPDATE
If unable to find a specific Bulletin, please contact Communications.