All SPOCs, Technical Contacts, and CAD Contacts:
It was observed that Business Objects (BO) applications were found to be unstable due to BO servers having not been rebooted since December 26, 2023. The cause of the server reboot interruption is under investigation. Multiple Counties contacted the IBM Boulder Help Desk this morning stating that reports were suspended.
The BO team rebooted the BO servers at 8:15 AM this morning. This action has helped restart all BO services again. Counties were able to log in to BO and create reports after the reboot. However, since all counties are now running reports at the same time, it is causing the BO server to run extremely slowly until it catches up with all the pending reports.
BO applications are now stabilizing. Reports should process completely overnight.
The BO team is aware of the BO issues and is working on an upgrade to rectify the issue. The BO team will also reach out to the California Department of Technology (CDT) and inquire for the reason of the server reboot freeze.
Action Required
Review scheduled BO reports today and tomorrow morning. Rerun the report jobs, as necessary.
CWS/CMS: Business Objects Server Rebooted
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