All SPOCs, Technical Contacts, and SBC Administrators:
The California Department of Technology (CDT) has scheduled the migration of Server Based Computing Services (SBCS) users to a new Citrix environment. The migration window is scheduled for Saturday, June 8, 2024, beginning at 6:00 AM, and concluding at 2:00 PM.
During the migration window, users connected to the CWS/CMS application via SBCS, either through physical tokens, through ‘soft’ tokens, or through the ‘token-less’ environment used by Probation staff may be kicked out of the application or unable to log in to the SBCS environment. If users are kicked out the SBCS environment, they will need to wait until the maintenance window is completed to sign back in.
Action Required
If users experience any issues with CWS/CMS, please follow your county process for reporting issues or you may contact the IBM Boulder Help Desk at 1-800-428-8268.
CWS/CMS: CDT Service Desk Bulletin – New Citrix Environment Migration - June 8, 2024 | 6 AM - 2 PM
If unable to find a specific Bulletin, please contact Communications.